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“We had a Terrific experience with the transfer of our old phones to the IPhone 17 with Tiffany! She was very Knowledgeable, Friendly, Helpful and Cheerful! Thank you Tiffany for making our visit very Pleasant! Your customer service skills were Outstanding! Also I would like to thank Dallas for his help two weeks prior! My daughter-in-law’s IPhone froze up and he fixed it in a matter of a minute! Very Friendly & Terrific People at this location in Falcon to assist with our phones!”
“I had a outrageous bill I just couldn’t afford and came in today;Ari I believe is his name gave me great customer service ,he was even polite enough to say is the music playing okay for your toddler to hear. Just very respectful!! There was two customers that were behind me and he had simply and calmly said I believe you left a bad review ,I recognize you , instead of reacting calmly saying you are mistaken the other customers made a scene got very loud and immediately left. I don’t see how he was anything but civil and calm? But I’d still recommend him to help you !!! My little one got a tablet to watch on our long drives and she was very happy”
“I came to this location with a unique issue that required fraud prevention to be involved. Although my issue was not resolved, the entire team assisted me during the 4 hours I was there. From Jason attempting numerous times to have an ESIM tied to the phone, to Brandon assisting me an hour after his shift ended, to Chris giving me his personal phone number ensuring me this issue will be resolved on his day off. This staff truly cares about their customers and I will be sending my clients, friends, and family to this location for new purchases and upgrades. I appreciate the assistance these professionals provided.”
“Michael the manager did a great job with me. Very knowledgeable and guided me to the right phone for my needs. No pressure at all. Great customer service. I also was greeted by the district manager, Christopher. He was also very helpful and worked with us to get the best deals and price points. Overall I had a great experience at there store. I would recommend.”
“We went to this store to upgrade our phones. Tahni was great to work with. Friendly, knowledgeable and even showed us ways to save money. She started the data transfer, and even anticipated questions that we may have. She has outstanding customer support skills. I wasn't sure before which ATT store to try in our city, but I'll go here from now on. :)”
“Great service. Mackel gave me all the important information I need to make a good decision. He was quick in showing the difference between my old plan and the new plan; advantages and savings with what I get with the new offers. Overall, I feel it was a great deal.”
“My husband and I visited this store today to upgrade phones and add a new line. Rosalia was AMAZING, took great care of us and had us out of there super fast. Thanks again!”
“Jesse did an amazing job of explaining the difference between computers and helping me find the best deal based on what I was looking for, he suggested the Microsoft 360 plan which saved me from a head ache later, and even hooked me up with a good mouse. He deserves a raise! Thanks for your help Jesse!”
“We came by trying replace a lost phone and AJ was able to talk to our insurance and see about a problem we were coming up against when directed to go online. He was able to save us the unexpected cost of a brand new phone. AJ was knowledgeable and courteous and showed care for his customers. Thank you AJ for your excellent help. Above and beyond.”
“I switched back to T-Mobile after being scammed into switching to Verizon. Never again. We decided to get T-Fiber and had problems getting it installed. Went to the Power's store and was helped by Lori the manager and her team there. All her staff there have been super helpful every time we go in. She solved my fiber installation problems and handled everything so I didn't have to deal with multiple people to get it taken care of. Great store and service.”
“I came in prepared for a long, complicated ordeal… and instead, I left wondering if this guy was the VERIZON JESUS. He made switching my phone smoother than my last cup of coffee — and trust me, that’s saying something. Knowledgeable, friendly, and he explained everything without making me feel like I was trying to decode ancient hieroglyphics. Great service!”
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“Mike was very helpful, paid attention to what I needed, got it done in a timely manner and was exceptional at his job, and was extremely polite and made me feel like a valued customer. The other young man was also extremely helpful, making sure I had an instruction sheet on how to transfer information to my new phone when it arrived. We were very impressed with our overall visit to this location in Falcon.”