Walgreens is a pharmacy that receives mixed but generally positive reviews. Many customers praise the staff for being knowledgeable, helpful, and going above and beyond, especially when dealing with complex issues like insurance, doctor communications, or medication switches. Several mention that the staff is kind, caring, and understanding, often acknowledging the challenges they face, especially during busy or stressful times such as the COVID-19 pandemic. Customers appreciate the willingness of the pharmacy team to assist with last-minute or urgent needs, including vaccinations and special care for conditions like diabetes. However, there are some negative experiences noted. One customer reported a long wait and a lack of urgency from the staff, along with an unpleasant smell in the store. Shelves are sometimes described as being bare, and prescriptions can be misplaced or delayed. Despite these issues, the overall sentiment remains positive, with many expressing gratitude for the staff’s efforts and kindness. Customers also highlight the importance of understanding and patience, especially given the current staffing challenges in the industry. Overall, Walgreens is seen as a caring and dedicated pharmacy, with staff who are appreciated for their hard work and compassion, even amid occasional inconveniences.
I don't know what happend with Walgreens, but the customer service is ridiculous. I was on hold for the pharmacy for over 30mins starting at 9am... it went from being on hold to ringing to being on hold... never got ahold of anyone... I've noticed all the Walgreens are the same. Ridiculous.
May 2024
Horrible costumer service gives attitude when you ask for help at checkout.
April 2024
Great costumer service and excellent product quality.
