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“Recently purchased a sebo d4 vaccum the guy that helped me was very helpful in making my buying decision easy! Vacuuming is enjoyable again! Never looking back! Such a great investment!”
“I needed a new microwave, cooktop, and washing machine. I worked with Tim to find what I wanted to buy. Paid only a little more than what I was looking at on Costco for a much better cooktop (although the other two were comparable). Installers Joe and Chris were in and out with a new microwave in 24 minutes. I will update after the other two are installed.”
“I have been having my Kirby worked on and buying parts at this repair shop since 1996. They have always been super friendly, helpful, and kind. I have been to other repair shops prior to 1996 and have been treated abominably. As long as this shop stays open, I will always come with my Kirby. Thank you for your fabulous service!!”
8AM - 5PM
2100 E Prospect Rd, Fort Collins
Appliances
“We're somewhat new to the area and went to Sutherlands on a recommendation. Very happy with the experience. Received great advice and Becca at the front desk was extremely helpful and easy to work with. We would highly recommend them and we will definitely return for future needs.”
“I needed a dryer to replace mine and the price and selection was right here.
The delivery person, I believe his name was Nick I hope I remembered that right, was very kind and helpful.”
9AM - 5:30PM
6314 S College Ave #2, Fort Collins
Appliances
“Absolutely thrilled with the customer service Skylar provided. The refrigerator they delivered could not do dual temperature. The freezer temp for the freezer also froze the refrigerator section for produce and milk. When I returned to the store to get a different one, it was not problematic. Picked out one with dual temperature settings and they will exchange and deliver at no additional charges. Wow, that is definitely customer satisfaction mission statement in action.”
10AM - 5PM
101 Commerce Dr #2, Fort Collins
Appliances
“Much better than the big stores. They can answer actual questions about the different models and the next day they had my new dishwasher dropped off and the old one hauled away.”
“No nonsense plumbing supply. Found what I wanted on their website, which was accurate on inventory. Saw it in hand, and decided I needed something else. They had something that will work even better!”
“Great store. Employees are always friendly, knowledgeable,and very helpful. There stock of availability of items is great , the store is clean and organized. Especially thankful they are carrying Method products. I will continue to shop there and am pleased with all of there services.”
6AM - 10PM
4502 John F Kennedy Pkwy, Fort Collins
Appliances
“This time around was fine. Found the part in stock. Line was short, fast transaction.
I was greeted when I came in with a friendly smile, and asked if I needed help finding anything.”
“We had an issue with our toilet and needed to buy a new one. We had help from Mark, he helped us get it loaded on a cart. We got home and opened it. There was NO hardware, there was a toilet that had already had a seat installed, wax residue where the ring goes and no screws or bolts. No wax ring...what??? We went back to the store. Mark and the manager in duty Nicole opened another box. It was so different from what we found. They checked the entire box, made sure we had all the parts that were missing from the original one we purchased. Thankfully, when talking to them both we also realized the tank cover was not in our box. Nicole was very kind even though I was very stressed and made sure we had everything we needed. This was great customer service and I really appreciate how her and Mark both stepped up to make sure we had what we needed.
If you are returning something, for God sakes let the store know what it is missing!
1 hour later, toilet is installed, working great and we are drinking?”
“Kurt provided me with the best service ever today. I need some sawdust for a cabin task. Kurt took the time to take me to where it was and helped me get a plastic bag full at no charge.
Highly recommend this store and Kurt!
B”
“Most of the employees are not very helpful, The store is constantly a mess (chunks of stuff all over). You can tell it doesn't get swept very often, They should either designate someone to do it or have the people clean their area better but that comes down to management. As always home depot beats out Lowe's when it comes to price almost every time. They also pay their employees far better than Lowe's. Regular everyday employees make $18 an hour and up. Lowe's pays their managers $16 an hour. Just keep that in mind when you're shopping.”
“Reliable delivery service and technical support is superb. They even flew in extra help during a winter crunch to speed deliveries. I changed to AmeriGas a couple of years ago and have not been sorry.”
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“Great experience here and products have been top notch. We purchased a washer and dryer that had some ‘scratches’ but honestly they are barely noticeable and we got a great deal. Very happy with the product.”