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April 2024 by Sheba's Insurance Independent Agent Represent Aflac
This location was in the Fort Collins Airport. The attendant there was very understanding. We had issues with our Chase card. She understood immediately what was happening and told us that we might have problems with the card simply because it was Chase. It seemed like she had had this issue with other customers before. She was very patient and worked with me and my boyfriend until the issue was resolved, and then upgraded our rental package to a very nice SUV. I do recommend this location simply because of the customer service that we were offered. It was truly excellent service. We renewed the rental for two more weeks because of the great customer service we received.
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March 2024 by Zach Smith
Good vehicle selection and good value.
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February 2024 by Bricks & Minifigs Loveland
Never again. Was charged significantly more in fees after waiting to return in the morning instead of late at night.
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February 2024 by Rick Snyder
Avoid budget car rental. The employees are often rude. They charged me an extra day plus a late fee when I dropped the car off early in the morning rather than during closing the previous day.
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January 2024 by Kelli Peterson
I was told I needed to return the car within 29 minutes of my drop off time. I made it 1,250 miles with 3 minutes to spare. However, there was no one at the airport garage return kiosk, so I had to walk into the terminal to return the keys. I arrived at the desk 31 minutes past my scheduled return time and they charged me a $68 late fee.I told them I would’ve been on time if they were properly staffed, but they blamed the holiday vacations and stood by the charge.They lost a customer who rents vehicles for work several times a year.
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January 2024 by Susan Cooper
Threatening to charge $450 if the vehicle is not spotless is ridiculous. Vacuum and car wash is $10-20, so what could possibly justify charging 4 times the cost of the rental. Will never rent here again.
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December 2023 by Mrsrichard Smith
Every thing is perfect!
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November 2023 by Jon Kauffman
Great vehicle. Great service.
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November 2023 by Mike S
I picked up a car from this Ft. Collins location for a one way rental. The two guys working there were great. After they learned I would be driving the car for over a week (and not going direct to the Denver airport, which is more common), they switched me in to a car with fewer miles. Could not have been more helpful and professional. This location is locally owned and based on this experience, it'll be my first choice for future rentals.
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October 2023 by Da G.
I rent a car when I return the employee said just to tell where I left it and was OK she was very busy she check the car she knew I was a disable person and laughing she told me that the owner loves to charge a lot for cleaning the car when they where not dirtyShe close the rental with everything OK however without an invoice they charge me 145 dollars when the car other that minimal amount of dog hair was ver cleanWhen I wen to talk to the person at the office she was disrespectful and told me they are not going to refund meWorst car experience I should have check the reviews in this location that probably are not any better that any other location
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September 2023 by Guy Mason
Great experience, was able to fix errors made by the full fledged location at DIA that couldn't be fixed there or via phone customer service.
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September 2023 by Occasional N.
08/23/2023 The worst car that I have ever driven. It wasn't even the same type of car that I wanted, they gave it to me dirty and then told me that I would be fined if I brought it back dirty when THEY DIDN'T EVEN BOTHER TO CLEAN IT or make it smell good. I brought it back to them cleaner than they freaking gave it to me which is ridiculous and makes me feel as if they do that to a lot of people just so they don't have to do it themselves. They also caused my credit card to be locked because they tried to charge it twice since they are for some reason not synced with the app which is dumb. Why have an app that doesn't work with the actual location that you're renting a car from? Finally got that resolved at least. Just a horrible experience. Would never go back or recommend them.
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September 2023 by Jim Thompson
Not professional, rental vehicle was dirty, crack in windshield, no walk through by rental personal, lied to me about vehicle. That was checkout. Cannot wait until checking. I will not use this location again.
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September 2023 by Ashley Reuer
The people working were very rude and not helpful. Wouldn’t come back or ever recommend to anyone.
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August 2023 by Karissa Hall
The vehicle that I rented was fine, however, the staff was rude and unprofessional to customers in the lobby. One customer’s plates were expired which caused his family stress and she said “well if you get pulled over for it, it would have been fine”. Who wants that worry? The same person tossed my keys on the counter, said the lot number where it was parked and then walked away. If I need to rent again, I will probably go back to Budget, but it will not be at this location.
