Budget Car Rental has received mixed reviews, highlighting both significant issues and positive experiences at different locations. Several customers have expressed frustration with the company's overall safety and customer service. One customer shared a negative experience with a rental in Denver, where they received a car that was not properly maintained and experienced a dangerous "Death Wobble" due to misaligned and heavily worn tires. Despite visiting multiple Budget locations and dealing with unhelpful offshore support, the customer praised an employee named Braden at the 4900 South College Avenue location in Fort Collins for his professionalism, empathy, and willingness to listen. Braden was the only staff member who showed concern for safety and provided a fair resolution, earning a 5-star rating for his service in contrast to the rest of the company, which was described as rude and uncaring. In addition, some reviews highlight positive customer service at other locations, such as the Fort Collins Airport, where staff were understanding, patient, and helpful, especially when dealing with issues like credit card problems. Customers appreciated the helpfulness and professionalism of the local staff and noted that these positive experiences led to repeat rentals. However, there are complaints about policies that seem unreasonable, such as threatening to charge $450 for a dirty vehicle, which customers felt was excessive given the low cost of cleaning. Overall, while certain staff members demonstrate excellent service, the company's safety standards and customer support are often criticized, leading to a mixed reputation. Customers recommend specific staff members and locations based on their positive interactions, but caution is advised due to inconsistent service quality.
Braden Finch did a fantastic phenomenal job for us he saved us in our hour of crisis I cannot say more about this man he did a fantastic great job he renewed my faith in the company should I take a photo of you too it says I can add a photo
June 2026
Great customer service! Will definitely be my car rental company going forward Brayden in Ft Collins was awesome
October 2025
I had an awesome experience. Front desk staff was kind and helpful at both pickup and drop off. I was given a free upgrade, and the car was great throughout my trip which included two 8-hour road trip days and a lot of city driving too. I got my security deposit back almost right away after dropping off.
