Ed Carroll Volkswagen had great service and a friendly experience. Customers report a thorough inspection, a 60K service, and a comprehensive video that demonstrate vehicle condition. The staff conduct diagnostic work promptly and install software recall on Etron models. Communication is clear along the way and staff are courteous, informative and never pushy. Trade‑in price is great and the buying process is easy and enjoyable. Sales staff are knowledgeable, patient and accommodating, even when a baby joins the visit. They take extra time to price out different vehicles, compare features and help pick out a new Jetta or other VW. Waiting areas have laptop while service is done. Overall customers feel happy with the experience and would recommend Ed Carroll Volkswagen to anyone in the market for a VW.
Always excellent and efficient service. Rick is excellent at coordinating the repairs needed and keeping you fully aware and informed throughout the process!
August 2026
Back at Ed Carroll today to get 2 tires. Had an unexpected collision with road debris and lost a tire. I was , as always, treated great, and my wife’s Passat is back on the road again.Thanks Rick and the rest of the team.
August 2026
Appreciate the fast and friendly VW service department. Rick Wood is always knowledgeable and helpful.
