FirstBank is a bank with friendly and helpful staff, making customers feel comfortable. The lobby is welcoming, set up like a living room, and employees are kind and willing to assist. Customers have praised the helpfulness of staff, noting that they are knowledgeable and willing to resolve issues, even when mistakes are made. The local team generally provides quick service, with wait times shorter than other banks. One employee, Gina Serrano, is recognized for her professionalism, though some other staff members have been noted to have attitude issues. The bank's 800 number is staffed by friendly, knowledgeable Americans who can help resolve problems efficiently. Customers appreciate the physical paperwork provided for account setup and the overall helpful attitude of the staff. Long-term customers express trust in FirstBank, citing it as one of the best banking experiences they’ve had over many years.
Gina Serrano was very professional, but some of the other women at the branch definitely had some issues. I walked in and said that I would like to open an account, and the Hispanic woman stared at me like I was stupid, then asked Gina to help me. Like I said, go to Gina Serrano, otherwise you will get some attitude.
August 2025
Jenny gives the most beautiful service! I love this team!
September 2024
I’d like to say thank you to Betsy she just made my day so much better thank you so very much
