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September 2025 by Paul Christian Jenkins, D.Jur.
Gina Serrano was very professional, but some of the other women at the branch definitely had some issues. I walked in and said that I would like to open an account, and the Hispanic woman stared at me like I was stupid, then asked Gina to help me. Like I said, go to Gina Serrano, otherwise you will get some attitude.
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August 2025 by Ricardo Urbina Sanchez
Horrible customer service
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August 2025 by Timothy Suarez
Jenny gives the most beautiful service! I love this team!
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September 2024 by Kristina Bauer
I’d like to say thank you to Betsy she just made my day so much better thank you so very much
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August 2024 by Mark Williams
Consistenty fabulous customer service.
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August 2024 by Olivea Marx
I used to think so highly of this bank. Now they want to charge $145 per year to use them. Again corporate greed and the rich hurting the poor. I can't afford this and they do not care.
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August 2024 by Zach Barker
Always friendly and competitive accounts if you know what you're looking for. Great bank
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July 2024 by Richard Del Monte
Very inconvenient to get to and the ATM always has some kind of issue with it. Right now you can't deposit anything, and you can only withdraw up to $500. Parking is awful too.
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January 2024 by Dianne McQuaid
I have been with First Bank for well over 10 years. It is probably the best bank I've ever done business with. They are helpful even if the error was my own fault. When I call their 800 number I get a real live American who is friendly, knowledgeable, and can solve the problem. The local staff has always been friendly, helpful, and waits are no longer than, and usually shorter than, other banks I've had business with.
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September 2023 by Steven Chase
Thank you so much Jamie for helping me get my refunds back when I was in a tight financial position. May God bestow blessings upon your life you never thought possible. Thank you so much, you made my path to my first full paycheck next Friday unfathomably smoother!
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April 2023 by jordan baller
First Bank truthfully was an unintimidating bank. The lobby is set up like a living room. The employees were greatly kind and helpful. All of the information that I was in need of knowing was disclosed to me in physical paperwork. I appreciate their assistance with the setup of my new checking account, and I am glad to be banking with them now.
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April 2023 by Emily Smith
I got an account here when I moved out of state to Fort Collins and I’ve only had good experiences with this bank!
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September 2022 by Adam
I recently opened an account online with first bank, the process seems outdated and was very frustrating.1. open account online and told need to go in branch to finish account opening2. set up an appointment to go into a branch, get there and they have no idea that there was an appointment set up3. setting up the account involved a lot of paper data entry that could just as easily (and often is at other branches) be done on a keypad4. go to set up online banking5. says I need to call in to finalize6. call the number given, estimated wait 7 minutes, actual wait 8ish but not they say its the wrong department7. get transferred to the other line estimated wait 15 minutes (now 30 minutes) still waiting....How is this taking so many steps? Not worth the effort. Also the account advertised as free is 10$ a year starting on the second year if you want a debit card. A little misleading.
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February 2022 by A W
I recently opened an account online with first bank, the process seems outdated and was very frustrating.1. open account online and told need to go in branch to finish account opening2. set up an appointment to go into a branch, get there and they have no idea that there was an appointment set up3. setting up the account involved a lot of paper data entry that could just as easily (and often is at other branches) be done on a keypad4. go to set up online banking5. says I need to call in to finalize6. call the number given, estimated wait 7 minutes, actual wait 8ish but not they say its the wrong department7. get transferred to the other line estimated wait 15 minutes (now 30 minutes) still waiting....How is this taking so many steps? Not worth the effort. Also the account advertised as free is 10$ a year starting on the second year if you want a debit card. A little misleading.
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July 2021 by Kamil Khan
I was denied a bonus for not meeting an obscure condition. Avoid this bank.
