Grainger Industrial Supply is regularly used by customers who find parts there that others do not carry. The staff is described as awesome, wonderful, great, super helpful, friendly, knowledgeable, outstanding, pleasant, professional, and willing to go above and beyond. They are noted for finding items from suppliers when needed. The Fort Collins team receives specific praise for being more helpful than other locations. A common criticism is the inconvenience of not being able to call the store directly, as all calls must go through corporate.
