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“These guys are great. Helpful. Friendly. And you can order online and pick up here which is super helpful because they sometimes don't have what I want in stock. They'll also accept your online returns if you bought from their website.”
“Very helpful staff. After voicing concerns over my regulator they checked it out and verified it was working. They also answer any questions regarding gas and supplies needed for equipment.”
“Lance has gone above and beyond to assist me in getting my door hardware for the restaurant I manage. He took the time to show me how to install the hardware so I could make sure the doors were secure for the night. I can’t say enough about the customer service that I received. I would highly recommend Collins Door and Hardware!!! Thanks Lance!”
“Steve was exceptional and saved me tons of time and stress. I brought in a tool that we had to piece together some brass fittings onto and Steve did it with ease and certainty. We will continue to come here moving forward.”
“The best ACE Hardware Store in Fort Collins, CO! Great customer service by knowledgeable people who genuinely care about your needs. Great People make a business great! Thanks for taking care of our home and family for over 20 years!!! Jerry and Joyce”
“I use this location regularly for work. I have nothing but great things to say about the staff here. They go above and beyond to help me and I use them any chance I get. Big shoutout to Kyla, Kelsi who I deal with the most and are always friendly and professional. The few times I couldn’t find what I need through the website or catalog and they’ve come through and found a supplier to get what I need. Other locations aren’t nearly as friendly or willing to help so kudos to the Fort Collins team!”
“Super knowledgeable staff at the front counter.
10/10 customer service from Kendra!
If you need electrical supplies, CED Foco is the place to go!”
“Eryn did a great job with my windows, she's very well versed in the brands sold through sutherlands and presented me with options to consider, thank you so much Eryn for your help”
“Went in for some hardware for an RV project and was welcomed by the nicest Ace employee who helped me find the best options. He was very nice, informed, and did not rush at all. Great service. I will be back.”
“Really nice and helpful folks. I was looking for a tiny screw for my car key fob. They spent a while looking for it, and then actually found one. I really appreciate it.”
“Elijah was super professional, and super friendly. He was nothing but helpful when I rented a tamper for the a job. Best employee I've interacted with at a Home Depot.”
“The gals working there were very knowledgeable and helpful! W
alked us through the whole process of buying a generator. Made it so easy. Highly recommend ???”
“Best ductless heat pump (mini-split) selection in all of Northern Colorado! I've been working with them for five years, and their team is incredibly knowledgeable and professional. They also have a massive warehouse with excellent stock availability!”
“I was sent to Ferguson in Fort Collins by my plumber to pick out some fixtures (tub/toilet/parts) for a bathroom remodel and was extremely happy with the service provided by Kristina. Not only was she knowledgeable about all the items we needed, but she was able to loan us samples so that we could see the colors with our tile. We were so happy with the service and pricing that I just went back and ordered a new kitchen sink. Thanks Kristina for making our decision making process easier and giving us someone to talk to that actually know the product. Who needs the big box stores when for the same price you can get the product with the service you deserve!”
“Great store. Employees are always friendly, knowledgeable,and very helpful. There stock of availability of items is great , the store is clean and organized. Especially thankful they are carrying Method products. I will continue to shop there and am pleased with all of there services.”
“This time around was fine. Found the part in stock. Line was short, fast transaction.
I was greeted when I came in with a friendly smile, and asked if I needed help finding anything.”
“This is a commercial business. I had been to several places looking for a type of MIG wire. Even though they don't really sale to the public they were nice and sold me the wire. They only get 4 stars because they are strictly commercial.”
“Not sure if Dan was the general manager or just manager guy on shift that day, but he was super helpful. It took over an hour to get everything lined up but it worked out perfectly. Gold star for Dan! ?”
“We had an issue with our toilet and needed to buy a new one. We had help from Mark, he helped us get it loaded on a cart. We got home and opened it. There was NO hardware, there was a toilet that had already had a seat installed, wax residue where the ring goes and no screws or bolts. No wax ring...what??? We went back to the store. Mark and the manager in duty Nicole opened another box. It was so different from what we found. They checked the entire box, made sure we had all the parts that were missing from the original one we purchased. Thankfully, when talking to them both we also realized the tank cover was not in our box. Nicole was very kind even though I was very stressed and made sure we had everything we needed. This was great customer service and I really appreciate how her and Mark both stepped up to make sure we had what we needed.
If you are returning something, for God sakes let the store know what it is missing!
1 hour later, toilet is installed, working great and we are drinking?”
“Kurt provided me with the best service ever today. I need some sawdust for a cabin task. Kurt took the time to take me to where it was and helped me get a plastic bag full at no charge.
Highly recommend this store and Kurt!
B”
“Our refrigerator died last Saturday.. on Sunday morning we went to Lowe’s in Fort Collins to shop for a new one. We found what we wanted and ordered it up.
Our refrigerator was delivered Monday morning! The Mike and his delivery crew were friendly, careful, timely and professional. They did a great job!
We were amazed that we could buy and then receive our appliance within 24 hours.
This Lowe’s has exceptional service. Shop here first!”
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“The staff at Ace goes above and beyond!
I was trying to track down a specific pizza oven for our backyard project and it was very limited inventory. I called to check this store and they looked into inventory and then went above and beyond to make sure I could get exactly what I was looking for by making a couple calls to warehouses and other stores.
I am so accustomed to low effort and follow up from the big box stores, so to see multiple staff go out of their way and spend time to make sure I could get the exact item I wanted was so much appreciated!”