“We had an issue with our toilet and needed to buy a new one. We had help from Mark, he helped us get it loaded on a cart. We got home and opened it. There was NO hardware, there was a toilet that had already had a seat installed, wax residue where the ring goes and no screws or bolts. No wax ring...what??? We went back to the store. Mark and the manager in duty Nicole opened another box. It was so different from what we found. They checked the entire box, made sure we had all the parts that were missing from the original one we purchased. Thankfully, when talking to them both we also realized the tank cover was not in our box. Nicole was very kind even though I was very stressed and made sure we had everything we needed. This was great customer service and I really appreciate how her and Mark both stepped up to make sure we had what we needed.
If you are returning something, for God sakes let the store know what it is missing!
1 hour later, toilet is installed, working great and we are drinking?”
“Kurt provided me with the best service ever today. I need some sawdust for a cabin task. Kurt took the time to take me to where it was and helped me get a plastic bag full at no charge.
Highly recommend this store and Kurt!
B”
“This time around was fine. Found the part in stock. Line was short, fast transaction.
I was greeted when I came in with a friendly smile, and asked if I needed help finding anything.”
“Not sure if Dan was the general manager or just manager guy on shift that day, but he was super helpful. It took over an hour to get everything lined up but it worked out perfectly. Gold star for Dan! ?”
“Most of the employees are not very helpful, The store is constantly a mess (chunks of stuff all over). You can tell it doesn't get swept very often, They should either designate someone to do it or have the people clean their area better but that comes down to management. As always home depot beats out Lowe's when it comes to price almost every time. They also pay their employees far better than Lowe's. Regular everyday employees make $18 an hour and up. Lowe's pays their managers $16 an hour. Just keep that in mind when you're shopping.”
“Our refrigerator died last Saturday.. on Sunday morning we went to Lowe’s in Fort Collins to shop for a new one. We found what we wanted and ordered it up.
Our refrigerator was delivered Monday morning! The Mike and his delivery crew were friendly, careful, timely and professional. They did a great job!
We were amazed that we could buy and then receive our appliance within 24 hours.
This Lowe’s has exceptional service. Shop here first!”
“Big or small project - reach out to Castorena's. They have handled both types of projects seamlessly. Really happy with the outcomes. Ian handles everything from start to finish with ease.”