Metro by T-Mobile
Cell Phone StoresHours:
4619 S Mason St C6, Fort Collins CO 80525 Hours
About Metro by T-Mobile
Metro by T-Mobile offers prepaid plans and phones from brands like Apple, Samsung, and OnePlus. Experiences at the store vary significantly. Many customers report a wonderful experience, describing the service as the best ever and amazing. One representative is frequently highlighted as extremely helpful, super helpful, courteous, nice, and competent, with the best energy and the customer's best interest at heart. Customers felt this person knew what they were doing and resolved tricky situations, making the process easy. However, other reviews mention problems. Some customers experienced unhelpful staff who did very little to assist, even deferring them from calling customer service. Issues included being sold a product that should not have been sold, resulting in months of payment without proper service, and being given incorrect information about billing. In one instance, a customer service call was required to finally resolve a problem that the store representative could not fix. The store provides a mix of very positive interactions with specific, praised employees and some frustrating experiences with service and accuracy.
Most Recent Reviews
September 2025
This is more of a *general* company review... but I'm sure this location is great too! My boyfriend uses Metro PCS, and the over the phone customer service is literally AMAZING. If I didn't just sign a year's contract with Verizon, I stg I'd switch!!
July 2025
It was a excellent experience they were very professional
June 2025
Evelyn was amazing! She is very knowledgeable and while working alone with a large crowd of customers she was fantastic helping everyone efficiently while maintaining such a friendly demeanor:) This is definitely the nicest location I have been to! Thank you so much!
More Comments(81)
You May Also Like
0.37 miles
T-Mobile Cell Phone Store, Mobile Phones
- Fort Collins, Colorado
