UCHealth Pharmacy at Poudre Valley Hospital is highly praised for its exceptional service, friendly staff, and efficiency. Customers appreciate that their prescriptions are processed smoothly, with no issues regarding insurance or unexpected costs. The staff know patients by name and greet them warmly, creating a welcoming environment. Prescriptions are often ready on time or even earlier than expected, and if there are any delays, the team promptly makes things right. The team’s friendliness, kindness, and happy demeanor turn what could be routine errands into pleasant experiences, reflecting their genuine care for patients. Many reviews highlight how the staff go above and beyond, providing helpful explanations about medications, answering questions, and even sending thoughtful gestures like birthday greetings. One reviewer shared how the staff’s support and clear communication helped them feel empowered after health issues, emphasizing the life-saving care received. The hospital’s emergency department also receives high praise for its professionalism and compassion. Patients describe the nurses and providers as polite, knowledgeable, and attentive, ensuring thorough exams and personalized care. The radiology staff were especially noted for their extra care and clear explanations during scans, helping to ease anxiety. The providers’ careful assessments led to accurate diagnoses and effective treatments, such as medications for electrolyte imbalances and solutions for ovarian cysts. Overall, the hospital staff’s dedication and compassionate approach make a challenging experience less frightening and more manageable. Despite occasional difficult encounters with some patients, staff continue to deliver the best possible care, demonstrating a high level of professionalism and kindness.
