Waterglen Self Storage, operated by CubeSmart in Fort Collins, CO, is known for its excellent customer service and well-maintained facilities. The property manager, Kait, receives high praise from customers for her knowledge, kindness, and professionalism. She ensures that every customer feels informed and confident, making the storage process smooth and stress-free. Many customers appreciate her attention to detail and proactive communication, turning what could be a mundane task into a positive experience. The facility offers a variety of storage units, and while some customers note that the rates can be higher compared to other locations, they find the convenience and quality of the service to be worth the extra cost. The storage units are clean, and the overall environment is described as quiet and well-kept. However, there are concerns about frequent rent increases, which some customers find excessive. Despite this, Waterglen Self Storage remains a trusted option for personal and business storage needs, thanks to its premium amenities and dedicated staff.
Manager is amazing. Has worked with us through some tough stretches. Understanding to say the least. Welcoming. Awesome. Clean units. Location is tucked away residential. Hidden gem.
August 2025
It was the best experience of customer service I have had in a long time. Both I am my wife Shannon are in customer service and to both of us, it is very important that the customer experience is the best EVERY time. Kait is that customers experience. Thank you Kait for making a very difficult time easy and flawless. Thank... read full comment
August 2025
KAIT is the best. She knows her stuff and always has the answer to your question. If she doesn't have the answer at hand she goes and gets it for you. This was the best experience we have ever had with self storage!
