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February 2024 by PKS EMT
We went in there today to get gaskets. Online they were priced at under $7. The person behind the counter proceeded to give us a price of $25 for two of them. And, while we were waiting, the people who were in back doing stocking were cussing, being loud and obnoxious. We went out to the car and proceeded to get our gaskets at another store for a little over $4 a piece. This was around 4:30 p.m. if it makes a difference. Your counterperson was somewhat rude. Not good business at all.
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November 2023 by First : P
Workers were confused at best. I had an online order 2 parts. They gave me one part and tried to send me. I had to wait about 20 mins for them to track down the second hundred dollar part they had right in front of them(in the pick up box).Took 3 ppl total. Experience could have been better.
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November 2023 by Lesly Torres
Julie B and Johnny were of great help! Really nice people and make sure customers get all the help they can get. Definitely need more people like them! :)
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November 2023 by Julieanna Richardson
The store manager kalee is amazing! She is a parts expert and she is so helpful. She has A+ customer service skills!
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October 2023 by Kersten Larson
Kalee was nothing but amazing help! I was having issues with my car and she was quick to help me figure the situation out. My battery was acting up and coincidently when I went to leave my car wouldn’t start. Kalee immediately offered to jump my car to see if the battery was at fault and later discovered my battery was from them and still had warrantee! This was all going down maybe 20 min before closing and she still served me with a smile on her face and I seriously could not be more grateful! She switched out my battery and I was happily on my way. I had nothing but an AMAZING experience here. I will never forget you Kalee!
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October 2023 by Jasmine Lievanos
Kaylee is amazing !!!! If you need anything please stop by fort Morgan auto zone !
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September 2023 by Simone Garvin
Kalee was so helpful! Fixed my problem with a smile in very little time
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July 2023 by Beth Sherrill
I needed windshield wipers. Cheaper than the last ones I bought at Walmart and they installed them for me! Work great.
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July 2023 by Robert Cain
They had what I needed, and the staff was very friendly.
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May 2023 by Cody Huggins
Had battery problems, went and got a new battery. Customer service was decent.
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April 2023 by kimberly monroe
Horrible service. I called and asked for a part. They said they had it in stock. I asked them to put it to the side and that I would pick it up in ten minutes. I got there and they told me they didn’t have the part and that they’d have to order it. The woman I talked to said she knew nothing about it. How can you tell a customer you have something and that you’ll have it ready for them then act like you know nothing about it when they show up?!
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April 2023 by alan collins
Today I was helped by Gabe. Gabe is a very polite and friendly young man who made me a happy customer. Thanks!
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March 2023 by Heidi Emerson
Kalee and her team helped me get back on the road quickly after my car battery died! They were very helpful and answered all of my questions that i had!
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February 2023 by Zach Kornse
I am generally a fan of AutoZone and have shopped at these stores many times, however, this morning was a less than ideal experience. I wanted to add a coupon to an online pickup order. They told me it cannot be done and I asked if I could cancel my order and restart the transaction. The reaction from all 4 employees there was disgust at the inconvenience I was causing them. I actually felt like I was doing something wrong. The main lady actually moaned, put her head on the counter and said she hadn't had her coffee yet. I then had to walk them through there own system to cancel the order because they claimed it couldn't be done. Ultimately I got what I needed but it was a painful process that left me feeling like I shouldn't have been there. I get it was at opening but if you open your doors, you should be prepared to do your job and help people with their questions. Probably will not go back to this branch.
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February 2023 by Brandon D
Actually a review that could have went much more poorly initially... I had not shopped AutoZone in a year or two but needed something fairly asap one night and just a mild issue that I didn't feel was handled properly. I had reported it somewhat pointing out I stopped shopping due another location and to have a bad experience this one attempt to give business again wasn't encouraging but I was very impressed that the very next day (as promised) a regional person touched base with me and handed me off to the local store manager and they really worked to make sure the issue was taken care of. Seems like service is a bit lacking everywhere lately and even when pointed out other companies have just given the shrug so though yes, I had an issue, those things can happen anywhere - the way they acted to resolve it is what made this still get 5 stars from me (and gain repeat business from me)
