-
April 2024 by Denise Lemere
The room was nice enough although the carpet smelled so badly that I woke up with a terrible headache. That might also have been because I had to carry all of my belongings without the benefit of a cart. I was then inconvenienced to have to be kicked out of my room so the carpet cleaning company could shampoo the carpets and clean the AC units. It helped but, then the room smelled of urine anyway. There was no mention of this beforehand and they said I could decline but, I didn't want to be rude even though they offered no discount on my next night or anything, just acted like guests owe them so they didn't have to close down for cleaning. I was waiting for my new home to be ready so I had more than a couple of suitcases but a few heavy boxes and had to carry them to the center of the long hallway and had to make several trips. The staff had an attitude of, 'too bad, so sad for you' about the lack of a cart and did absolutely nothing to help. Like all of these places now, they claim that they have 'no idea' who took the carts and say how sad it is that an unknown guest is hoarding them in their own rooms to ensure 'they' have it for when they leave, having no concern for the other guests. I have to wonder if those guests aren't slipping them a "tip" to allow them to keep the carts for themselves since they really pretend to 'not' have any idea who took them. Sure. The cameras are right there. I suggested asking guests for a driver license or cell phone to keep until the cart is returned but, they laughed at that thought because it would be more work for them and any 'rental tip' under the table would be gone. Not accusing completely but, keeping something from a guest 'would' ensure that other 'paying' guests have use of a cart that is supposed to be customary to any hotel. When I left a few days later, surprise surprise, no cart again and had to haul my things out like a moving man, alone. Even the maintenance guy didn't offer a hand. So, not very friendly there. My back was already out of alignment from the move in so the move out was even worse. Also, they have a rather ridiculous deposit of $250 they 'insist' is listed on Priceline but, I certainly couldn't find anything about that. I was surprised by it, after reading their reasoning is to ensure they get their silverware etc back but then in the room, there was only 1, disposal mangled spoon in the room that would snag my lip to eat with. I went to the desk to ask for a spoon but she went on a bit how she'd have to go another floor...I interrupted her and said never mind and went to my car for a disposable set in my glove box, so who knows what the large deposit is for except the Lakewood attitude that poor people need not apply. They also have a menu of items for sale that they don't even have. Rather oddly managed to me. You're on your own here, don't expect any help with anything.
-
April 2024 by malissa rendell
The lady who checked us in helped out so much and I will be forever greatful of her. The room is spotless and beautiful, I highly recommend booking here when you come to denver!!
-
March 2024 by j G
Zero stars . Sketchy rooms , possibly cameras and double mirrors, Definitely targeting vulnerable guest. Wouldn't recommend single women or children to go there, God bless and stay safe .Safety: Sketchy rooms ,
-
March 2024 by Renee Crosson
Hi....I have enjoyed staying at this hotel on many occasions of having done so.... The hotel lobby and communal rooms are very clean and welcoming.... The rooms are also very clean and spacious and nicely decorated with kitchenettes and bathrooms and beds that are very clean and well maintained with nice clean linens and spa toiletries..... The staff members, Renee, Sammy, and Ayisha, have always been friendly, professional, courteous, and very accommodating..... This is certainly a hotel at which to enjoy being at home away from home.... Thank you for your excellent customer service and hospitality.... Keep up the superb work....Rooms: Very spacious, clean, nicely decorated and well maintained rooms equipped with kitchenettes containing well operated appliances (cook top, full size frig, toaster, coffee maker, dishes, silverware, pots and pans, serving utensils and bowls, glasses and mugs, etc...), nice comfy beds with fluffy linens and pillows, spacious nicely decorated clean bathrooms containing spa like toiletries and clean linens, and large screen operable TV's with remotes....Nearby activities: Shopping arenas, restaurants and fast food eateries, grocery stores, gas stations, major highways and roads....Safety: Feel safe in the rooms, in the hotel, and even in the neighborhood setting....Walkability: Nicely located in a neighborhood setting, thereby allowing for walks to various shopping arenas and restaurants.....Food & drinks: Nicely located to various great restaurants and fast food eateries and grocery stores.....Noteworthy details: Nicely located to nearby shopping arenas and the major highways and roads.... Also, in walking distance to some shopping arenas and restaurants.....
-
February 2024 by Heather Shoun
Rooms: Very comfortable and cozySafety: Not at any moment did I feel.uneazy or unsafe
-
December 2023 by Chadrick McCarver
Clogged toilets ,Overflowing toilets Air and Heat not functional Doors don't lock Rooms are disgusting and smellManagement is even worseAnd the Place actually really stinksEnjoy your stay if you're desperate enough to get a Room
-
December 2023 by Christian Clark
Good rooms, good staff helpful, needs a hot tub, and cheaper snacks but overall worth it.Rooms: Well kept, no spots on beds or floor, carpets clean. Needs continental breakfast and itd be so solid
-
December 2023 by matt woody
Met the need. So so. A little tired and dirty. I wouldn’t walk alone at night.
-
December 2023 by Misty Wylie
Just a great overall experience. Never have to wait for the front desk. Nice and friendly staff. Private parking lot & kitchenettes in the room. Plus you can upgrade to a 1 room suite for an apt feel.
-
November 2023 by wheels
Can't beat the price very nice rooms
-
November 2023 by Joey Parnell
Excellent amenities at a fair price, the staff are very pleasant and friendly. The rooms are well appointed with lots of nice finishings. The lobby is very well kept and the concierge at the front desk named Dakota was super friendly and very helpful, he was super knowledgeable about local attractions and unique places to check out during our visit to Denver. I will recommend this place to my friends and family from now on.
-
November 2023 by Sarah King
Very clean rooms with kitchenette which was nice. The fitness center was small which is fine and some of the equipment needed work but overall was good. I was a little disappointed that there wasn't a continental breakfast or a pool/spa but those aren't necessary.
-
November 2023 by Jen Ly
Our room was very clean and functional. The only suggestion would be to have ClearToken maintain laundry machines better as many machines were out of order. There's a $5/day for parking. Although we're not too keen about the fee, we understood that the extra fee was to hire a private security team to patrol the lot and keep the area restricted to hotel guests only. Front desk staff was pleasant. A big shout out to Renee specifically the best of all, Dakota, and Steph. I didn't have a chance to see Anisha in person, but her pleasant attitude helped me decide to make a reservation at this Sonesta when I called to inquire about its location and dynamic of guests. We felt safe here and its location was perfect in a sense that it's away from all of the traffic, noises, and crowds in downtown area; therefore, it's still convenient to get to all of the tourist attractions. It's a great value!
-
October 2023 by Peggy Pease
Room was fairly clean, could have been better. They only clean rooms every 7 days, we were only there 5 days. Toilet tank didn't want to refill after flushing, had to giggle the float. Tub drained slowly.Also they charge 5 dollars a day for parking, which seems unfair, since there really isn't any other place to park your vehicle. We liked the location and staff was friendly.
-
September 2023 by Oscar Ram
I love staying at Sonesta, I’m usually here when I have to come do training in Golden. All the staff is friendly and helpful, the cleaning staff is amazing too they should all get a raise. The rooms are huge and updated, it comes with all the utensils you need to cook and the layout is great. Would definitely come back here next time.
