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April 2024 by Micki Sharp
My sales associate did a wonderful job. I waited too long to write the survey, and now I cannot remember his name. He was efficient, pleasant, and very helpful throughout the experience! I highly recommend using carmax. Thank you for making a stressful situation pleasant.
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April 2024 by Tommy Higgins
Sell your car somewhere else other than Carmax. You’ll be happy you did.Don’t bother making an appointment at the store. They won’t look at your car anyway, and they’ll just tell you to submit the photos yourself online, so it’s just a big waste of time and gas to drive to the location for an “appraisal”The carmax online system originally directed me to book an appointment to have my car appraised, so I did a week early and came in for my appointment. Ended up waiting almost an hour after checking in with zero help from anybody.They pushed me toward submitting an online appraisal because they had nobody available to look at my car.I did the online appraisal and it was extremely undervalued with zero explanation as to why, and the reps said that offer is firm and can’t be changed, even though it could only have been based on a couple photos that they had me go outside and take myself.I’m not one to really write reviews that often but this was one of the worst customer service experiences I’ve had in a long time, and it felt like others should be aware of what they’re walking into
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April 2024 by TIM BETTENHAUSEN
Successful but long!
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April 2024 by Jonathan Allen
I did most of my purchase online and over the phone. Both representatives I worked with (one on the phone and one in the store) were great. Quick and painless paperwork once I was in person. The only downside was a 30 minute wait past my scheduled time in the store. Sort of made it seem pointless to even have a time reserved. Other than that it went well.
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April 2024 by Alice St John
Everyone was extremely helpful and friendly. Very easy to work with. They answered all my questions regarding the vehicle I was getting. The loan process was simple and painless!! Definitely recommend
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April 2024 by Mike Parkison
I was very happy with my experience with Carmax. They have an extensive inventory around the country. The closing was conducted by Lorna in a very professional and efficient process. There wasn't any pressure as you find in other car dealerships. I recommend them.
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April 2024 by Jazmine Alonso
I want to say the biggest Thank you to Ben Powers who was so welcoming and went above and beyond for us. My husband and I had just left another dealership in town who left us feeling discouraged about our car buying options. Ben got us exactly what we were looking for. Thank you once again!
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April 2024 by Dan Houck
Very easy in and out. Helpful staff. Jolie was awesome.
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April 2024 by Tk Teller MacK
The staff was friendly when in store. I was made many guarantees and none of them were fulfilled. When I arrived to pickup my car it was just parked in a parking lot with snow covering it. I sat for 30+ minutes when an associate finally told me that my new purchase was in the parking lot. I had to go find it and then clean the snow off myself! The car was not detailed/cleaned as promised nor was I given a full tank of gas. But the staff was friendly when I was in store.
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March 2024 by steve hogg
good people and professional about the handling of the deal
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March 2024 by Nathza Brison
I worked with Christopher Robinson. He’s new to the company but he learns quickly & was super helpful and friendly! We test drove the jeep that I picked out online and I ended up financing it. CarMax has amazing customer service and they’re super knowledgeable! Will be doing business with them in the future.
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March 2024 by Adrian Gonzalez
I wish I could create an SNL skit for y’all to truly showcase what an absurdly frustrating experience it is to do business at this establishment. Firstly, it took six days of going back and forth about financing AFTER it was approved. On the actual day of picking up the car, we signed up for express pickup and still spent over three hours to leave with the car. I pray to each and every higher power in existence that you never have to experience shopping here. And if you, bring plenty of snacks and a sleeping bag.EDIT: The nightmare continues. We got the car home and realized the next morning that they never put a temp tag on it. So now we’re driving without a tag until they FedEx it to us.
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March 2024 by Ryo Murraygreen
The truck was fine but the customer service was not. They were unaware of anything about the truck and gave me incorrect information about payment and then forgot to give me the temporary plates. Their sales team online and in person are very poorly trained. We paid cash so there shouldn't have been all the issues.
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March 2024 by Greg Schwartzkopf
Very friendly. They did everything they said they wood. Handled all problems profesdionaly
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March 2024 by Rich B
Gave an unexpected offer. Tried emailing the rep and calling multiple times to hear details of offer but no one responded. However, they were helpful and friendly when in person.