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February 2024 by Tonyo Tej
Jenny and Tina were truly wonderful it's hard to find employees who actually care anymore truly nice
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January 2024 by Debra Shapiro
Jamie ( property manager) was super helpful and thoughtful. Storage unit was clean . Registration process super easy.Jamie told me she had been on the property for a year with no theft issues.Moving in today. Hopefully all this lovely goodness will continue.
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January 2024 by Joseph Fraser
The storage was safe for the few months I was there, but the office manager was pretty much out of communication.
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November 2023 by robert niles
Clean and well managed. And in a quiet neighborhood, I would recommend
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November 2023 by Michael Heimos
Handy system, made the whole deal & relationship easy to enter, maintain, terminate.
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October 2023 by Lonnie
Waited for an hour for employee to arrive after calling to make reservation and informing them I would be there in about 15 minutes. Sign on door said they would return at 4:15 and didn't arrive until after 4:30.
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August 2023 by Liz Hafer
Renter BEWARE! Don't get sucked into this money pit....Every year my fee increases 15-20%. After 20yrs of using this for my business, I've had enough. I went into the office to appeal another annual increase and was told they couldn't do it. Pam the prior office manager was great and followed through to reduce the increases. Instead, I was told I was getting a great deal. It's clear that CubeSmart values new customers instead of loyalty.The new office manager needs customer service training. I told her I was vacating and she said 'OK'. Didn't ask for a reason why, didn't mark down my unit, didn't care. My business happens to be helping leaders and managers become better communicators - you could definitely use help in this area. I will recommend small business owners vs the corporate giants who do not care about their loyal customers.
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August 2023 by g Cackovic
Jaime did a great job for us, working through switching from a single to a double unit. I will recommend CubeSmart Self Storage!
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August 2023 by Scott Ehlers
The person working the office was so nice, I can’t remember her name but she made everything so organized and easy to deal with, thank you!
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August 2023 by Raymond Trevisan
Jamie was excellent and extremely helpful with all questions we had, include move-in and move-out. Location of the facility is also very good.
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July 2023 by Angela Robbins
I’m impressed with the process and how quick and painless it was to get into a storage unit quickly. I had a unit reserved on the phone in less than 10 minutes. The person I talked to asked good questions to understand our needs to ensure we were put into the right size unit. When we arrived at the facility, Jamie again tried to understand our needs to make sure our unit was the right size. Contract, payment and everything else was done in less than another ten minutes. We arrived back to the facility about an hour later and it was open and ready for us. I’m happy we chose this location for our storage needs.
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July 2023 by Enjoli
Raised the price $50 with out notice only after the first few months
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May 2023 by Mellissa
I want to start out by saying that the staff at this location didn't do anything wrong and they did their best to help so this review is more about CubeSmart's business practices. My partner and I rented out a storage unit at this location for just under $82 per month in January of this year, and then just 5 months later we got a letter in the mail stating that our monthly rate was being increased to over $160/month. We contacted them to see if maybe there was a mistake - a 50% rent increase is pretty shocking - and we were told there wasn't anything that can be done; it's just CubeSmart's new rates. We opted to end our rental agreement and moved all of our stuff out, just to find out they don't prorate for the part of the month we paid for but didn't utilize the unit. We will never do business with CubeSmart again, and I don't recommend them to anyone.
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April 2023 by Eric O.
This location recently gone a bit downhill over the last 6 months. The two main employees left, and it's very noticeable!
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March 2023 by Lobbying Business
Wasn't sure I would find something that would work for me, but Jamie figured it out with me. Great vibes
