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April 2024 by Madison Meissnest
Very helpful staff! I bought a pillow, changed my mind before picking it up, and they were flexible and able to get the pillow I want. Thank you!
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April 2024 by Sam Gilstrap
Great deals and Sasha was incredibly helpful! This was an extremely easy process. Thank you, Sasha!
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April 2024 by Debbie Osborn
Efficient, professional quick service and delivery
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April 2024 by Jesse Fuquay
Bill is excellent. I wouldn’t call him a salesman, I’d call him an educator and a guide. He’s super knowledgeable and gives you the pros and cons of each mattress. Best buying experience I’ve ever had. Highly recommend!
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April 2024 by Rachel Lozoya
My husband and I visited several mattress factory stores. Yet, English at the Colorado Mills store went above and beyond assisting us with making suggestions we hadn’t heard before. Thank you English for your outstanding customer service at the Colorado Mills store.
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April 2024 by Erin Christensen
Bill was the absolute best. He was so knowledgeable, I swear he knew what I needed before I did but still he had the patience for me to test beds for about 2 hrs one day then come back again another day for another hour right at closing. I went to one other shop and it was your average sales person experience where they were pushy, clearly way less knowledgeable and articulate, and it was just a miserable experience. Couldn’t wait to come back and buy from Bill at Mattress Firm. Recommend this location! Will update with a review of my TEMPUR Pro-Adapt Hybrid mattress once I’ve had some time with it.
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April 2024 by nick moore
English was so cool and very helpfu
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March 2024 by Chris Chavez
Bill was amazing. He was patient and informative. Answered all my questions, had great recommendations and suggestions that were uncommon situation. Great experience
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March 2024 by Ashley Higgins
Bill was very polite and informational. Very cool guy! Absolutely no pressure and chill environment all together.
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March 2024 by john simon
Take a seat. I was in your Colorado mills store. I purchased a bed. It was snowing and the salesman bill said no worries we can deliver. I said yeah but how long. He looked and said Monday but if it snowing they won’t come. Well it’s a beautiful. Day. I had heard no word from anyone after waiting til 11 am so I called the store. It was bill who sold me the bed and told me Monday was the delivery. He looked and said the18th was the delivery. I make 3k a day and already sat 3 hours waiting on something to happen. Then when I got pissed he hung up on me. I called back he didn’t answer. I called back he answered and hung up on me again. I then left a message saying I was driving 75 miles to the store and he wasn’t gonna like it. Then I called back and he finally answered I told him I was driving down there and he asked me if I was threatening him. I said I’m threatening to drive there and get my money. He hung on me again and processed a refund. Now it says a week to hit my account and I have no bed or money. Reddit will be my next review.
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March 2024 by Jolene Johnson
Bill was great and very helpful. Will definitely work with him again.
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March 2024 by Monique Daley
Customer service was A1! I forgot my rep’s name but it’s the gentle man with the long hair and beard??He made us feel at home.
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March 2024 by Casey Jackson
Got exactly what I wanted. Quick and easy. Thanks Bill!
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February 2024 by Jim Otto
Great experience at Colorado Mills Mattress Firm, Efficient, Knowledgeable and Friendly Service. Very Accommodating. English the manager is a great asset to the company.
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February 2024 by Madeline Hill
English was super helpful and efficient! Thanks for everything!
