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February 2024 by Judith Moore
Is there a best time of day to go to this site when it doesn't smell so bad? I can't help gagging every time I try to shop at this Safeway store.I know that it's an old building but I find the smell keeps me from shopping here more often.the Staff is friendly though!
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February 2024 by Kyle McCarty
Laura & Sue were AWESOME -again!They make sure it is always a positive and fun experience.THANK YOU!
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February 2024 by John Strohmeyer
Literally traumatized by this stores employees. Years ago Justin ran my EBT card roughly 10 times, which ended up hosing it up for 6 months. I eventually received my benefits in full after a long wait. During that time there were time where I went hungry. On 1/4/2023, I was shopping at this store. None of the prices rang up correctly. I brought this to the checker Sandy's attention. Michelle, the assistant manager acted as if I was a thief and a domestic abuser because I followed her to the isle to show her the price tag on the shelf, and how the items weren't ringing up properly. This was the initial reason my EBT was hosed, the prices not ringing up correctly. I relayed my story to Sandy about my hosed EBT card in the past, and how I had to go hungry because of it. She literally laughed at me and the fact I went hungry during this period. I asked for Terri the GM, who was able to adjust the prices, after a lengthy process. That said, Sandy literally tried to charge at me upon leaving the store, right in front of Terri. The only discipline Sandy recieved from Terri was a "Now, now". It took me over a year to post this review due to the trauma of it all. I have not been in this Safeway since that day. Terri, Michelle, and Sandy should all be fired. This is blatant discrimination against EBT customers and the disabled. I hope Safeway(Albertson's) is sued. I would surely join the lawsuit if any lawyer decides to take up the case against this company. Happy to see our State Attorney General Phil Weiser is suing to stop the Kroger-Albertson's merger. These type of issues will only expand if that merger goes through. These companies only cares about profit not people.
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January 2024 by Jason Bowers
worst customer service experience, I have never seen anyone go out of there way not to assist a customer. the lady at customer services is the rudest and quite possibly the laziest person I have ever encountered.Context: I waited at the front for 10 minutes before any one call this lady at the front desk. then this lady slowly walked up as though I inconvenienced her. I ask for nicotine gum she said we don't have it. "" yeah you do". I said. she replied "oh that is right it in the back by the pharmacy" I said, "exactly however its locked away because people have been stealing it or at least that is what I was told and I need some assistance in getting to it". She said "NO you are just going to have to wait till the pharmacy opens". I asked "there is no one at this store that has a key"? she continued with attitude "no I cant help you"That's fine it is clear that Safeway does not want my business and this isn't the first time I have encountered rude employees at this location. For a company that isn't doing well financially you would think they would want to keep as many customers as possible.Managers please don't offer me anything I won't be shopping at your store or any other Safeway location in the future. If I can give you some advice instead, You need to treat your staff better and they will in turn treat your customers better. Or just shut down your business because that is where you are headed anyways Especially if you keep treating your staff the way you do.To the employees if you are that miserable at your job, do us all a favor and quit. I know how Safeway treats their employees its not good, but because the union gives you an illusion of job security you stay. Then you become a miserable person.To people who live in the area, I don't recommend shopping at any Safeway it is the worst corporation that ever existed. In fact, there is a thriving King Soopers about a Quarter mile up the road. They have better customer service and they actually have the products in stock and accessible to the customer.
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January 2024 by Jesse Hollebeke
Love the GOLDEN Safeway, they have everything I need and much I don't. I hope you find exactly what you want or need here too! You will find me working there in the deli. I love my job and all my coworkers
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January 2024 by Jane Hanlon
I entered the wrong phone number and the digital coupons didn’t show up- my mistake, but the store manager worked the issue with me until we got figured out. It was not an easy process- a corporate issue- but she hung in there! Staff here are always friendly and helpful.
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January 2024 by Ron Simpson
My 84 year old Mother slipped in a puddle of liquid in the store and is injured. The store denied all responsibility for this and their insurance has offered nothing. She went to ER bur x-rays showed no fracture so they have accused her of being a scammer. WOW!
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December 2023 by Gene Brown
Safeway's aren't bad. Not always the most competitive grocery stores around, but generally have everything we need.
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September 2023 by Allan Miller
I walked in here today and the whole store smells like a sewer. I can’t believe they’re even open. There’s nothing like shopping for groceries and smelling raw sewage. We’re Golden residents and have never been impressed with Safeway. However, I’ve never experienced this before. This will be our last trip here.
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July 2023 by DAVID HERMES
Went to Safeway in Golden Colorado last night around 10 PM. Thought it might be closed as the main sign wasn't on and the parking lot was dark. . Clerk said it had burned out long ago, but corporate wouldn't get it fixed. Most aisles were partially blocked with carts full of food for restocking, so difficult to get through. While checking out I mentioned the massive amount on water on the back aisles in many places. She said it was a very old store with many problems. I ask if they planned to tear it down and rebuild another one. She said probably not till they have a mass shooting there!!!
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July 2023 by Arielle Lillian (Arielle Patterson)
I had a mixup with a delivery order from the Safeway app, and Kristina went above and beyond and out of her way to make sure that it was right and delivered to me that night. Thank you so much to the store for your patience and kindness. Will shop here again.
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July 2023 by Jaime and Brandon W
Had grocery cart full of items. When we rang everything up, most of the items were priced incorrectly (not at the sale price). It took the clerk several extra minutes to change everything to the correct price.What I don't appreciate is that the store essentially tried to rip us off. They made no attempt to go back and change the prices in the computer or correct the situation so it didn't happen to another customer.They really should have given us a discount on the entire purchase. Totally shady.
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June 2023 by Parker Ertl
The staff seems generally unhappy to be working, I have on several occasions found moldy produce in the front display, and worst of all have been forced to give a positive survey at the checkout line. On this occasion, the person supervising the self checkout physically prevented me from submitting my honest recommendation of the store and forced the acceptance of a 10/10 , and stating fresh produce as one of the reasons. Neither of these are true. Not sure if this is a common occurrence, but that practice is dishonest and deceitful, and I am infuriated that the person who did this would even consider it as acceptable.
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May 2023 by Tracy Forde
This is our quick pop in after church store. Great deli selection with it's salads. You can also find screaming deals in the market downs. I have a few friends from high school who still work here.
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May 2023 by Jenny Presswalla
Service here is consistently frustrating. Check out cashiers are nosy or inappropriate (from unsolicited child rearing comments to politics), front end manager took away and held my groceries that I was in be middle of paying for (like a self proclaimed law enforcement officer) until I came back with ID (I’m 42) to prove I’m 18 to buy children’s cold medicine and then wouldn’t give me my receipt. No professionalism here at all. Not shopping here anymore after 7 frustrating years of bad service (for both my husband and I) even though it’s close to my house. I love their pharmacy staff, and held on this long because of them, but I honestly can’t take it anymore. I’m done.
