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September 2023 by Jake G.
We stopped in after hiking during the 150th Coors Festival. Women working did not say a word to me and I heard them commenting about the even outside being "interesting". I may have bought an over-priced shirt but not with those stuck up b$&@/;s.
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September 2023 by The Traveler
Great place for western apparel and accessories! They have a great variety in the store, a relaxing and fun shopping experience!
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June 2023 by Evgeniya Petrukhina
Guys, you are amazing, I love your store so much.
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November 2022 by Michelle Goshien
OMG you must shop here if you’re in the area!!! I flew in from Arkansas and packed all the wrong clothes. I’m very hard to please and have trouble finding something that fits just right. Not here tho! They had everything I needed and more. And the jewelry?! It’s to die for! The ladies were so helpful to me also. They even found just the right jewelry for both outfits. I can not say enough positive words about this shop. Simply fabulous!!
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October 2022 by katiemR6234BG
Horrific business. I spent $300 on sweaters and a pair of earrings. When I got home, I put on one of the sweaters to decide if I wanted to keep it for myself or give it as a gift (because it was soooo cute!) The sweater was clearly defective. The pockets wouldn’t stop popping out as I walked. Though no one in the store ever told me that the items were exchange only, I looked at the receipt when I was ready to take the sweater back and I saw that all items were final sale. I went back to the store and said to the woman behind the counter, “I can see that the receipt says I can only exchange, but the item I was sold was defective. I’d like a refund because”. She responded before I was done….”the pockets pop out?”. I said yes. She told me it was company policy and I can only get store credit. I told her I’d like to speak with someone else as this seemed ridiculous. I said “I don’t live here, so can’t spend the gift card money. Also, you clearly knew the item was defective” (at this point the sales associate denied what she had said about the pockets being defective). The newly involved sales associate told me that the owner made absolutely no exceptions. She said that she agreed it was a terrible way to do business, but she had no choice. I asked to call the manager and she told me “it will do no good…she never makes exceptions. I understand it’s frustrating, but I’ve worked here for a long time and we’re not going to get you a refund. I agree, it’s the wrong way to run a business” What a HORRIBLE business strategy. I actually have family in the area who shop for gifts at this store all the time. I’ll advise they never do so again. Zero respect for customers or way of doing business. Avoid at all cost.
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October 2022 by Katie M.
Horrific business. I spent $300 on sweaters and a pair of earrings. When I got home, I put on one of the sweaters to decide if I wanted to keep it for myself or give it as a gift (because it was soooo cute!) The sweater was clearly defective. The pockets wouldn't stop popping out as I walked. Though no one in the store ever told me that the items were exchange only, I looked at the receipt when I was ready to take the sweater back and I saw that all items were final sale. I went back to the store and said to the woman behind the counter, "I can see that the receipt says I can only exchange, but the item I was sold was defective. I'd like a refund because". She responded before I was done...."the pockets pop out?". I said yes. She told me it was company policy and I can only get store credit. I told her I'd like to speak with someone else as this seemed ridiculous. I said "I don't live here, so can't spend the gift card money. Also, you clearly knew the item was defective" (at this point the sales associate denied what she had said about the pockets being defective). The newly involved sales associate told me that the owner made absolutely no exceptions. She said that she agreed it was a terrible way to do business, but she had no choice. I asked to call the manager and she told me "it will do no good...she never makes exceptions. I understand it's frustrating, but I've worked here for a long time and we're not going to get you a refund. I agree, it's the wrong way to run a business" What a HORRIBLE business strategy. I actually have family in the area who shop for gifts at this store all the time. I'll advise they never do so again. Zero respect for customers or way of doing business. Avoid at all cost.
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September 2022 by Rob Helean
Very pretty got some nice paintings
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July 2022 by Julie Turner
Had a wonderful shopping experience at your store today. We were the Golden t-shirt shoppers-enjoyed our visit with you. Thanks for your helpful info about the area too!
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April 2022 by Pepe Ruiz
A fantastic beautiful place in the middle of Golden's most beautiful street. You can find Denver/golden souvenirs as well as beautiful south/western style clothes and home items. I take friends over every time I come here.
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January 2022 by Lizzy O.
The Silver Horse has a nice selection of silver jewelry that I like checking out when we are in Golden. Always find something I want. :) I bought some opal earrings and a minimal silver necklace. They also have clothing, plenty of gift options, and Colorado themed items. I saw the other reviews about bad experiences with customer service but my experience was fine. I was acknowledged quickly when I came in by the younger woman (it was super slow that morning as we were the only customers). She was nice and helped me with the different earrings/necklace I was wanting to see in the glass case. The store feels a bit cluttered but it's just chock full of a variety of items. The clothing items seem overpriced compared to other boutique stores I've been in with similar items, but that's probably because it's a tourist town.
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December 2021 by Loy annette Tinajera
Easily noticed traffic by your store andinadequate supply chain. Will hinder Goldens operations.
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December 2021 by Ace Winn
This place is way to overpriced. Unless you want to spend $100 per idem then I suggest you don’t go here.
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September 2021 by Karen S Donovan
I just purchased a pair of Black Label leather boots. the customer service was awesome can't wait to go back.
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September 2021 by Heather Harris
Beautiful pieces of jewelry.
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August 2021 by Jill Herman
Not a great on line shopping choice...I used to go into the store weekly when I lived there...great boots, hats, jewelry and clothing ..now that I live a few states away I was really looking forward to keeping the connection online to find some cute unique pieces...however, your online shopping choices really could use a little help...you don't post half the stuff you can get and I guarantee if you posted more I probably would be more inclined to buy it...a little disappointed in that....otherwise, great store!!!
