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“Evan did an excellent job of resolving the phone issue that brought us into his store. He walked us through the fix so that we could do it ourselves if it happened again. We are very pleased with Evan and his knowledgeable co-workers.”
“Stephanie went above and beyond to help me. She was extremely patient, considerate and did not stop trying to find answers until she found answers. Very impressive and highly recommended”
“This can be an intimidating and stressful process, but the sales rep (Cici) was extremely professional and informative. Put our mind at ease and walked us through each individual item that we purchased. She was extremely knowledgeable about the products and their history. Another returning couple arrived at the same time to pick up their items and both of us were helped and treated like family. We will be returning.”
“Because of Tim, we decided to choose Verizon. His customer service was outstanding the deal that he got us was even better if it wasn’t for Tim, we probably would’ve went to T-Mobile so we want to thank Tim for all that he’s done and all his help five star in our Book”
“My partner and I visited to check out the store, prices,and phones available.There was one employee which was fine as it was not too busy at the moment .Only two customers were inside at the moment.The employee which was very helpful in every aspect was friendly, knowledgeable,able to answer all our questions.He gave suggestions on the best deals and which was in his opinion a better phone for the deal.We did not close a deal but only because I am waiting on a certain phone.I love the way you are able to walk into the store and get assistance immediately opposed to my mobile service.Which I can not stand so am definitely changing once the phone I want is in.Thank you for being so kind.And it is very conveniently located.10 out of 10 Exceptional customer service as well as professional.”
“This Verizon store is the best!! The staff are so friendly and accommodating! They explained everything and got us the best deal possible. No up sales or hidden changes.”
“Just purchased a new phone from the Metro located on North Ave, Grand Junction, CO and received the deal on the tablet too. Fet has been amazing. I had trouble with my email account and brought my phone and tablet back to him and he got everything running as it should...I am an older gal and remember the first car phones even before cell phones came out! Best customer service as it used to be way back then! I have had T mobile, AT&T, and Verizon over the years. I live in a very rural area and switched to Metro a number of years ago and haven't been sorry at all.”
“Both Ky and Holly were exceptionally helpful. I appreciate Ky's very calm, soft-spoken demeanor while he waited on us. He was very knowledgeable too; could answer all our questions without hesitation and provided all our technical services right there with speed and efficiency. His manner was very pleasant and welcoming. Holly helped me too when I came back to the store a while later to ask a question and Ky was busy. She was very helpful and knowledgeable. Great service all around and I walked out with a better phone and services than I was expecting”
“The young lady who helped me was very helpful even though she didn't have what I was looking for she took the time to look it up and explain to me how to get it.”
“Leo had the experience to know what he was talking about. Fast and efficient swapping is into new phones and making the best decision for “us” vs the cookie cutter approach.”
“I'm from out of town and my phone stopped charging, so I went in ready to buy a new phone. Kevin listened and suggested checking the charging block, which turned out to be the issue, not my phone! I appreciated his honesty and transparency very much!”
“Paul rules, he helped us switch over to a plan that included a 3rd line free. My girlfriend’s dad now has no phone bill every month and he couldn’t be happier, at no cost to us. Pretty rad people over here”
“Took my whole family of 5 (including me) into the store. I was moving 4 of them to my plan from Verizon. My wife got a new Samsung, my teenage sons got the new iPhone 17s, my 5 year old daughter got a new kids watch, they even threw in a new tablet for me (same price whether I got the tablet or not). Everything went so smoothly, we’re saving $150 a month, and we added 2 extra lines that we didn’t have before. And I want to thank the staff member named Ryan. He was so knowledgeable, polite, patient, and an all around excellent employee. His customer service is top notch. Thank you Ryan so much for helping my family today, you are awesome. If the management is reading this, than I think Ryan deserves a raise. Thank you again ?”
“Got a new phone and signed up for internet- Felicia was helpful, friendly, patient AND got me a great deal!
Glad to be out from under Spectrum’s thumb.”
“Figuring out the system in place took some of my time, but won't in the future. Make an appointment!
Michelle gave me all the help i needed to make informed decisions. She was wonderful. And I don't believe she is an outlier there. Not bad at all Spectrum!”
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“Dustin has been a great help to me with my cell phone! I wish I lived in Grand Junction so that I could shop with him. Thank you for his superior customer service.”