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February 2025 by Michael Schmidt
Refuses to help me set up auto pay. And my phones are at risk of being shut off every single month. Looking forward to changing carriers asap if y’all don’t wanna get paid correctly.
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February 2025 by Jacque Zunich
Sat on the phone for 20 minutes after they said it'd be a less than 2 minute wait seems like they just let there ai trash assistant do the work then refuse to pick up the phone they need to work
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February 2025 by Jeannine McElveen
Edited to three stars. Online Verizon couldn't fully fix phone. Went back to store and a different rep was able to fix it pretty quickly. I don't live in GJ, so several hours I wish I hadn't had to spend driving. But glad to have phone fixed.~~~~~
Wait wasn't too bad and employees were friendly. BUT, SIM card on my new phone wasn't set up properly so my phone stopped working. Had to call Verizon from another phone and have a tech fix. Then RCS not working. Another call to Verizon. Be aware and if there are ANY potential problems, don't leave until everything is confirmed. They couldn't get my receipt to print and that should have been a clue that something wasn't right.
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February 2025 by Wayne Vickery
Unable to help activate iPhone.??
Actually sent me to Walmart to activate through them.
Sort of their job to know how, I'd imagine.
Now I remember why I switched years ago. Poor CS.
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February 2025 by Kathy Burum
Today, I had to bring my new phone into Verizon. Spencer was amazing! He was very patient with me, and got me set up in no time. I love the store's new look, and am very pleased with the service Spencer provided. Five Stars!
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January 2025 by Steven Teixeira
The best, most helpful Verizon corporate store that I've been in.
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January 2025 by pork chop
Just went in to replace my phone that stopped receiving calls or Internet. The employee gave me a number to call after I told him my phone wasn't working.... The employee offered no help on replacing my phone and told me to call a third party, completely contrary to an employee I talked with two days before. I can't wait to switch service providers and be done with Verizon forever!
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January 2025 by Megan George
Great sales staff, not pushy at all, did not feel obligated to buy anything I did not need or express interest in. Went in for an issue with my bill due to the online staff, and the store staff fixed it quickly and actually saved me money!
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January 2025 by Richard S
We were visiting Colorado National Monument when all of a sudden my wifes phone decided to go blank. I think the guys name was Jesse but whoever it was was extremely helpful and it turned out the adaptive brightness setting got all messed up resulting in a black screen, quick fix once he figured it out. Huge shout out to the employee who helped us out. Thank You!
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December 2024 by Justin T. Baldwin
As always Verizon customer service be it in store or on the phone sucks they are a terrible company to work with if you're a customer they don't care about what you need they just care about screwing you out of more money
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December 2024 by Teresa Ferro
Still trying to undo the chaos of my stop in this store. Disaster
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December 2024 by Christopher Sparks
This store is the best one in GJ! In time, professionalism and service, they helped my wife with her account/phone issues. How it should've been handled the first time, the other stores should learn from their example. Thanx
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November 2024 by Annika Andrus
Tony, Rich, Shane, Deion, Kira, and Kayden have all been so wonderful. This team goes above and beyond for their customers, their friendliness, and dedication to creating a good experience is unmatched. If you are shopping for a new phone, this is the place to go!
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November 2024 by Theresa Crosslin
The bearded guy with the receding hairline that’s ginger was not nice and unclear about everything. Pontius washed his hands and stood up and did not address that we were done
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October 2024 by The Rust Doctor
Internet outage has caused my business to lose customer connection! Super frustrating, we've sat on the phone waiting for customer service for an hour.
