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January 2024 by Colie Bowerman
Transferred 2 different accounts to Verizon. I was able to cut my overall bill by doing so.
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January 2024 by kimberly martinez
Grant is awesome! Thank you so much for all your help, this is what good costumer service should be like.Dad loves his new iPhone.Grant keep it up ?
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January 2024 by Joe Holvoet
All the wireless carries are equally mediocre, but the jesse at this store is pretty dishonest. I came in to ask some questions about upgrading a device on our account and Jesse couldn’t even be bothered to look my account up and just went straight to “get a new line of service”. Are you running a spiff for new line right now? I was able to get everything figured out using the Verizon app in the parking lot in a few minutes. The staff can be hit or miss here. One time you get a great associate, the next visit you get a dishonest ineptitude sandwich.
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December 2023 by Desertrat 2.
I bought 2 I phone 14 pros. 2400.00 then I bought screen and camera protectors for a couple hundred more dollars with a life time warranty. After a couple of months the screen protector and camera protector was broken. So I sent in pictures and emails to zag and the other 3rd party for replacement. To no avail. So I returned to the store , they laughed right out loud to my face. So if you get a phone here don't say you haven't been warned about their integrity in this store.
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November 2023 by Kyle Redlinger
Came into this location and Spencer A. Helped me out so much! His customer service is great, answered all my questions simply and professionally. 5 stars!!
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November 2023 by Brice Chisholm
Verizon is garbage. Help is horrible. Service is getting worse not better. Trying to get any issue resolved is pulling teeth. Probably the worst company out there. Strongly recommend at&t over this horrible experience any day.
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October 2023 by Ed Beauchamp
I've been to this store twice in the last two weeks. Each time middle of the week, middle of the day. Each time was told it would be over an hour wait. This time was told that it would be over an hour with 8 people in front of me.Please hire more people!!!!I'm very unhappy with my "buggy" S23........
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September 2023 by Maggie Denney
As I waited for my phone to transfer all my info to new phone, I was asked no less than 4 or 5 times if I had been checked in . It was great the service at this store.
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September 2023 by Ben Green
Was promised a different price than was on my bill, and now cannot contact the store directly. Ensure that these scam artists take care of you the first time, otherwise it will be a huge headache.
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August 2023 by Naor H
Wanted to do 10 new lines for my company.Someone took my name, and after over 40 min of waiting, I left because no one came for help.This is wrong.
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July 2023 by Mel Deweese
Always , Quick/ Exact / Friendly service by people who know my phone ! ( and my Aussie Molly Blue loves visiting them .) A very rewarding pleasure . Thanks to all at Verizon . " Mtn Mel ", Ret USN SERE /VN.
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June 2023 by Brian Butler
This place is ALWAYS jamming busy. But I was able to see a service rep in a reasonable amount of time who helped me out and directed me to a phone that was within my means, and what I wanted.I REALLY don't care about what brand of phone I have. And the rep wasn't trying to push me into something I didn't want to have/pay for. I appreciate that.The rep made it a breeze, didn't try and gouge me, and handled my account like a pro.Thank you!!!!
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June 2023 by Maia Tipton
How I wish all of my customer service experiences were as absolutely fabulous as it was today with the fantastic, amazing Casey Lemarr! Not only was he incredibly professional and proficient, he was also delightfully personable. Plus, he not only fixed all the highly annoying glitches on my phone, but also saved me money on my monthly plan and, in addition, got me much better service. Verizon is incredibly fortunate to have such a phenomenal representative- frankly, I was about to switch to T-Mobile but because of Casey I will stay with Verizon. He deserves not only a raise, but also a crown (and, if he wants it, a pony as well!)
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June 2023 by David Calvillo
Friendly and knowledgeable staff. Extremely welcoming, helpful and make buying electronics a pleasure
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April 2023 by Ted Frady
Just finished my workout and im pretty tired but I must say what makes my workout better at Downtown Crossroads is Pat Goldworthy his jokes are awesome. The man is worthy of a significant raise
