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October 2024 by John Resch
Excellent customer service! They really know their stuff.
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October 2024 by Jennifer Baillargeon
Horrible customer service, only use them when no one else has a part, can't deal with horrible customer service
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October 2024 by YouTube User
Very poor customer service. Other customers were friendly, but the staff was just awful.
I enjoyed friendly, helpful service at NAPA Auto Parts. Won't be going back to O'Reilly's.
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September 2024 by Jeff Sambur
Helpful, friendly and efficient service. Made getting two new marine batteries for my camper pretty pain free! Thx!
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September 2024 by Trevor Sams
Went in after I blew a brake line on Cinnamon. The clerk Marc was short and unhelpful. I gave him the part number for a generic 12" hard line that I found online and when I asked if they had one a little longer he said "I don't know anything about brakes." And refused to go look on the shelf where he found the first part or even use the computer. I had to stand there and search on my phone myself and give him the new part number as he texted on his phone. When he rang me out he didn't even look at me as he handed the receipt over. I've never had the stereotypical idiot parts store employee experience before coming here. My local store has always been great. Thanks to Oreilly's for having the part I needed but I'd avoid this location if at all possible.
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August 2024 by Rhonda Cox
Stopped in when a check engine light came on in our RV while we were traveling. O'Rielley's employee pulled the code with their scanner and had a remedy for our problem. Very professional staff and quick service.
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August 2024 by Christopher Rizzuti
Marc (store manager) and Loy provided me with excellent service.
I bought a 1987 Toyota 4Runner to road trip back to the West coast from Colorado.
They both helped me source parts and complete fluid changes in the parking lot before I hit the road.
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August 2024 by Chuck Rollins
I have been in this O’Reilly several times and I’ve always had a good experience.
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June 2024 by Greg Griffin
I really like O'Reillys and have an account with them. Visiting in Gunnison for a few weeks and made a quick stop to try to find something unique. The lady working there apparently was having a bad day and unfortunately let it out on me as well. Yelling at her dog (pitbull?) sitting right where customers can see it and it see us. Asked for a unique part and she told me to go look down a row...which didn't have what I needed. Came back and asked more specifically and she grumbled back that items like that only come in kits. I suggested that online there are option. She huffed and puffed and yanked the computer over to show me that there was nothing. I helped her enter the right term and there were results. She just turned the monitored and stood there impatiently. Since there were multiple pages of results, I asked if she could scroll down. She pounded the keyboard to show the next. Again, I asked if I could see more, and again she pounded the keyboard...obviously not wanting to help.
I apologized for inconveniencing her and offered my sincere best wishes that she have a nice day. No response from her. No future customer from me. Hope that attitude works out for you and your store.
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December 2023 by Dave Dalleck
I'm not mechanically inclined. They helped me with my issues. Also, gave advice on getting my grandson started on changing oil & filter.
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November 2023 by John Pennington
Has a lot of parts. Customer service is pretty good.
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November 2023 by Nathan Eversole
Understaffed.
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November 2023 by German Bnuevo
Excellent place with very friendly staff and concerned about what you need.
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November 2023 by Jyla Hill
Pretty darn good service. Just a wee bit understaffed.
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November 2023 by Mark Chavez
Great helpful and friendly!!
