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April 2024 by Hugo Valdez
I was refused to have my order remade after my order was wrong. I don’t feel like that was an unreasonable request from me considering how long the rest of the food sat and had lost its quality. I wasn’t looking for a refund. I just wanted my order. I ended up not eating any of it. So that was a complete waste of money but more importantly TIME. I shop here every week. This is not the first time my order has been wrong but it is the first time that they were not able to make a correction where there clearly needed to be. As someone who has worked in the industry for over 15 years I found this disappointing especially because it felt like there was more ego behind the workers reasoning than customer service and satisfaction. I hope I’m wrong. But also that in the future there is more of a quality check. On my part too. Having an order remade should not be a big deal. Especially if I’m returning everything.
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February 2024 by Kenny Wildenstein
This is a great place. It's only to go but it's fast and easy.
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February 2024 by Ari Zelmanow
I pre-ordered wings from this restaurant over a week ago to be ready today at 4 PM. My wife arrived promptly at 4 to be told that they had no idea if, and when, the order would be complete. My question is this: if you are unable to fulfill orders, why keep taking them and taking peoples hard earned money. Adding insult to injury is that they couldn’t even process a refund because “the system was down.” We had to leave with a promise that they would process it in the future. Funny given their history of lying to us, right? I assure you if that refund doesn’t come, I will be filing a suit in small claims court just because of the inconvenience that this has caused me.
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February 2024 by Chad Willy
Don't like the feathers that are left on the chicken. Seems like they've cut back on the amount of Buffalo Dry Rub that is tossed with the wings, too.
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February 2024 by Amber Ott
Came to place an order and waited several minutes, the door dinged, but nobody ever came up front. I even peaked around back from the counter, made eye contact with a worker, and still nothing. Ended up just leaving.
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January 2024 by Jenny Barger
These are worst wings I have ever had from here! They're tough and barely any mango habanaro sauce! Do you cook a bunch of wings ahead of time on the weekend?
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December 2023 by Kellie Watson
Ordered from here twice through DoorDash. First time forgot a part of our order. The second time ordered the boneIn and was delivered boneless forgot the carrots and celery both times (not a major issue but still). Would not order from here again at this point.
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December 2023 by Austin
Just delivered guess whether is was edible or not?
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October 2023 by Shawnthomas47
This just ain’t it. Ordered for pick up. Was next in line to be helped when another customer came in shortly behind me and they spoke to them before even interacting with me, ended up asking for some kind of service for them to forget part of my order. Food tasted good but ended up with food poisoning.
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October 2023 by Nicholas Torres
They got mad when I asked for ranch
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October 2023 by Nick Torres
They got mad when I came back for ranch when I didn’t even get ranch in my order wings with no ranch?????
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September 2023 by Amanda O.
I usually love Buffalo Wild Wings but our order was just a mess. I ordered S&V wings and they were just plain... if your out of the seasoning just say that and edit your online ordering system.
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September 2023 by Chantrelle Crespin
Guy that took my order was incredibly rude. Altogether an unprofessional environment and unprofessional employee.
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August 2023 by Ivett Rodriguez
Every single time I have gone here they have messed up my order! This last time I was sick and ordered dinner because I was too tired to cook. I had my daughter go in and pay. We checked the order when she got in the car and as always we were missing items. I sent her back in and they offered to charge her for those items! I had to go in myself to get the food we had already paid for! At LEAST in the past the manager offered us free drinks or gave us a coupon for a free sandwich next time. This manager acted like I was the one who made the mistake! $50 for 30 wings and some fries I had to go into the store for 3 times ( between my daughter and I). The food is good...the service is upsetting! I recommend checking your bag before you leave the restaurant if you go here!! And be sure to save your receipt!!
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March 2023 by Jim Guist
Ordered online @7:10p . Told me a 7:50pm pick up time. When I arrived at early at 7:45pm my order was ready. So I was excited...until I open my box. Wings were already cold. Order receipt showed 7:15pm. So they cooked my wings early so they sat there for 25mins. Don't quote people a time if you are not gonna even be close to it. Waste of time and money ordering here. Not the 1st issue.
