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November 2023 by Samuel Coffee
Moved out to Colorado recently, had some work done with these guys. I honestly will not go to another place. They’re not trying to steal your money and treat your vehicle like their own. I recommend coopers to everyone I know. I don’t hesitate to get something done on my truck because of how well you’re treated here.
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November 2023 by Rachel Sheppard
Coopers Automotive is the place to go if you are having car troubles. Their mechanic went for a drive with us when they couldn’t figure out what was wrong and through conversation during the drive he was able to deduce what the issue was. This auto shop is responsive, polite, and genuinely cares about its customers. I would recommend Coopers Automotive for all of your cars needs!Services: Electrical repair
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November 2023 by Nicole Kracha
I’ve used this mechanic since I first started driving, they are probably the nicest mechanics I have encountered. They really strive to make sure that their customers are taken care of and they leave happy; plus their pricing is very fair. Cars are expensive but I never feel like I’m being taken advantage of at the checkout counter, I cannot recommend them enough.My car went in for routine maintenance at the 60k miles and they found an unexpected problem and they fixed it for me free of charge, they really are the nicest people.Services: General repairs & maintenance
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November 2023 by Sharleen Bakeman
We rely on Cooper’s for all 4 Toyotas in our family. They’re fair, honest, hard-working, and very clear in conveying information on what needs to be done or what they worked on. They listen to our thoughts on problems, and share the results in ways that we know they listened. Their reports have photos and info from the mechanic who works on the cars. We will gladly continue using them for all of our vehicle needs. We’re always grateful to have them in our corner.
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November 2023 by Jessica Gribble
I went to Cooper's Automotive because I clearly needed new brake pads and rotors. They were friendly and efficient, and, best of all, the work was done well. I'm very happy, and I'll definitely take my car back to Cooper's.Service: Brakes
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November 2023 by Breckin Taylor
I’m perfectly satisfied with my experience here. The report and service provided was perfect. It was very detailed, educating and professional. The service report is equipped with pictures and an explanation for exactly what was going on, what they did to fix it and why. On top of their fair pricing. This spot is unbeatable. I recommend their services to all who have car troubles and I hope only the best for our local Lafayette business. Thank you!Services: Electrical repair
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October 2023 by David Tencer
I highly recommend these folks for preventative auto work as well as repair. I had never worked with them before so I went with the fingers crossed Google Reviews approach.I found myself with car trouble, two days prior to my road trip relocating permanently to California. I walked into this shop and asked them if they could squeeze me into the schedule. They managed to replace my alternator and have my SUV ready for pick same day while having to work on several other cars.Customer Service experience was professional, respectful and thoughtful. The mechanics were timely and did a great job. Overall cost was appropriate.Thank you Cooper’s Automotive ??
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October 2023 by Dan Nichols
I’ve had great experiences and service from Cooper’s. I really appreciate their new software for communicating updates and providing the service report online. This made it easy to choose which devices to have done now and those to defer.Always friendly service in person and by phone.
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October 2023 by Doug Miller
Exceptional service and ease. This shop was the only shop was willing to work with me on repairs. I love out of the state and maintain a car at the airport. Steven and Max were my primary points of contact and they allowed me to drop off the vehicle on the one day I had in town and had it repaired soon thereafter. They even sent a Lyft vehicle to pick up my friend so he could dive my car home, as I was still out of the state conducting business. I will use this shop 100% of the time for any future car maintenance and can not recommend them high enough. Superior customer service and courtesy dealing with my very hectic lifestyle and needs. THANK YOU Cooper Automotive!!!!!!!Services: General repairs & maintenance
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September 2023 by ri merte
i had a vehicle towed into this business. they annalyzed it they came back with a couple extra things we went forward with repairs. picked it up 1:30 thursday afternoon drove it 20 miles then friday morning at 10:00 am it would not start again. I called them asked to have it towed and fixed all I have been getting up to now Monday 6:00 pm is run around. they do not stand behind their work not sure if it is the new owner or just the way they are beware before you sped thousands with them. To add insult to injury asked to talk to owner Steven will not forward to owner. Then found that part they sell for 397 dollars you can buy at any parts store for 190 or less. Talk about price gouging. If Max would have just had vehicle towed and repaired on Friday I would not have lost Saturday and Monday work at 500 dollars per day. This was an expensive lesson I hope no one else has to experience. Best to check everything they say save on parts and use credible shop that owner cares enough to call when there is a problem!!.
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September 2023 by carolyn watson
The staff at Cooper’s is friendly and extremely helpful. They kept me up to date on the progress of my vehicle and completed the work, as promised. I was totally satisfied and will continue to use them in the future.Services: Transmission
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August 2023 by Bailey Humphrey
I had a fantastic experience with Coopers Automotive! Their service was incredibly quick, and they kept me well-informed throughout the entire process. The clear communication helped me understand the repairs needed, and I felt like my car (and wallet!) were in good hands. They were able to repair my car in a day, and even offered to stay past closing to make sure that I would have my car in time for the weekend.Overall, I feel that the staff went above and beyond to provide great service, and as a result, mar a customer for life out of me. I'll definitely be returning for any future car maintenance needs!
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August 2023 by Bailey H.
I had a fantastic experience with Coopers Automotive! Their service was incredibly quick, and they kept me well-informed throughout the entire process. The clear communication helped me understand the repairs needed, and I felt like my car (and wallet!) were in good hands. They were able to repair my car in a day, and even offered to stay past closing to make sure that I would have my car in time for the weekend.Overall, I feel that the staff went above and beyond to provide great service, and as a result, made a customer for life out of me. I'll definitely be returning for any future car maintenance needs!
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August 2023 by Michael McElroy
We have been going to Cooper's Automotive for car repair and maintenance for over 15 years. In all that time we have never had a bad experience with them. They are very thorough, professional and honest. When we are told by their mechanics about an issue, we never have to worry whether the recommendation they give us is overreaching. We would highly recommend Coopers for any automobile services you need.Services: Tires
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August 2023 by Amanda Tristan
Originally started coming here years ago after (unknowingly) having a squirrel eat through some wires. Had no idea until my car wouldn’t start and was stuck in the wrong gear. When I spoke to Eric on the phone he was amazing. So patient and even took extra time and tried to troubleshoot with me over the phone. I appreciated this so much and after eventually getting my car towed to Coopers, they fixed it up. Went out of their way to get me a good deal on the random part needed, and helped me out so much. Since this experience, I have taken all of my cars to Coopers. Unfortunately, the service has seemingly been worse and worse each time.Most recently, coming in for just an oil change and was scheduled wrong. Although I made it clear I would be waiting and brought my car in at 8am, I was told I could return between 2pm-5pm to pick up. The young man at the desk explained they had switched their appointment times etc and gave a half apology for the miscommunication. I had made this appointment a month in advance, and then was told there at the desk the next appointment was in 4 weeks! After some back and forth, he eventually told me I could come back 3 days later for an appointment at 10am and wait. Fine, I could come back. Frustrating, but okay.Today was that day, I arrived at 9:50am and was told it would be going right into the shop. I reiterated again I would be waiting for it, and took my dog on a walk up S. Public. I waited an hour and 45 min for a call which never came. I finally walked back inside and asked about how much longer (2 hrs for an oil change?!) ….. I was told it was done over an hour ago…! Apparently they “tried to call me” but I have no missed calls and was nearby the entire time. They made no attempt to try again (or at all) and honestly could probably see me outside with my dog if they just looked. I’m so disappointed, and even though I have a punch card for future oil changes- I would rather pay full price somewhere else and get better service. Truly so disappointed. Coopers just lost my 3 cars worth of service, as well as several people I have sent their way. Would highly recommend finding another shop.Service: Oil change
