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July 2023 by Pablo Damonte
Absolutely terrible experience. I would run away as fast as you can from this place. Both owners yell at customers, pretend that they’re closed or can’t service you during “open” hours and have screwed me over on two occasions.
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March 2023 by Antonio Alcantar
The man that works there need to learn some manners, He was rude and disrespectful.Absolutely no “people skills” .He treated me as if I was his dentist.I will never use this facility again. Too bad uhaul allows “ a person “ like this to represent them.A more accurate review would be :“negative 3 stars”
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March 2023 by Rio Akasaka
Nothing but amazing service and care from Sandra. I wished it were open a wee bit longer but no complaints at all.
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November 2022 by Chris Wilson
The staff here is the epitome of phenomenal customer service for my U-Haul rental. I can't recommend this place enough.
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October 2022 by mistysyn
Elite is the best storage unit facility I’ve ever leased from. Sondra and Marvin run the place, and they could let possibly be more helpful and courteous. I’m recommending Elite to all my friends in the area!
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August 2022 by Liz Sadler
Great experience. Managers are helpful and accomodating. Very clean place and rates are competitive. A++++
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June 2022 by Melby Alas
The owners were beyond rude and unprofessional. My reservation was changed to a nearby location but I didn’t receive the update so when I get there they were extremely snippy with me like I was wasting their time. They then proceeded to give me the wrong address of where I was actually supposed to be. To make matters worse I entered a parking lot into their facility with an OPEN gate, when I go to leave the gate is shut and won’t open for me. My brother goes inside to ask them how we are supposed to get out and next thing I know the man is yelling at us for trespassing and saying he will call the police then the lady starts screaming at the top of her longs that we should be ashamed with ourselves. Wouldn’t the more appropriate reaction be to explain the gate shouldn’t have been open and for the future that isn’t where we are supposed to park? But no, they chose to yell and treat us as if we were criminals. Trust me do not give them your business.
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December 2021 by Marco Reyes
Great up until we cancelled. The last interaction was less than ideal and left a bitter taste in my mouth. Didn’t get the service they gave me at the beginning. The gentleman that works there needs to be nicer to his customers.
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October 2021 by Jerry Babiak
Very bad experience with this facility. Think twice about doing business with the current managers. Rude, abrasive, and unprofessional. There are other climate control facilities in the area with professional on-site management, highly recommend checking other facilities out.
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September 2021 by Greger Gustafsson
This place is the best storage I've ever used. Very accommodating when U-pack dropped my trailer off and just in general the staff is always helpful.
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September 2021 by John Field
Operators were absolutely fantastic!
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September 2021 by Tasia Beek
Beware! Absolutely hands down the most horrible customer service I have ever experience in my life. The individual on the phone yelled at me, was insulting and refused to work kindly with the nonprofit I work for. We had been customers for years and I was appalled by the way we were treated when we gave our notice to vacate our unit. Heartbreaking to be treated so awful by a local business.
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August 2021 by Jeff Hendershot
This is a great place. The managers are fantastic people and are incredibly helpful in the high stress time of moving.
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June 2021 by Phillip Bradbury
Easy Breezy. Great people well stocked
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May 2021 by Nikki H.
I only needed a storage unit for a little while while I transition to a new location, but honestly I wish I needed one for longer just so I could keep being a customer. The storage facility is clean, well-lit, and you can tell that the owners go the extra mile to keep everything in excellent condition. They are also the sweetest, most thoughtful people you could possibly imagine. Excellent facility, stellar customer service, and good vibes all around. Highly recommend.
