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May 2023 by Natasza M Krajcovic
Amazing work, every year.
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April 2023 by Pat Murphy
Kim Prosser Noonan was great to work with. She prepared my tax returns fast and accurately. Have had my taxes completed by Kim for years. I am always 100% satisfied.
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April 2023 by Everett C
I have used H&R Block to file my taxes several times. This year I specifically needed information about making IRA contributions, so I tried the online help chat with no luck. I then tried several phone help options and still was no able to get the help I needed. I then scheduled an in person meeting with a tax expert, but when I went, the receptionist said there was no tax expert on site. Finally I scheduled an online video conference, but got a phone call shortly before the meeting was scheduled to start that the tax expert did not "do" video meetings. I asked her about my IRA situation at that time, but she completed my tax returns without providing me with the information I needed to possibly make a contribution.
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April 2023 by Alexis Papadakis-Greenberg
Elzbieta was incredible handling our complicated tax returns. She is knowledgeable and super patient.
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March 2023 by shawn conner
Got a call today telling me that I didn’t actually have the appointment that I had scheduled and that they could only do a drop off appointment. This is the second year in a row that I have had issues. Last year HR block had errors in my return and I never received my refund from them.
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March 2023 by gearhead 400
They give false estimates and than upcharge you hundreds of dollars. Unprofessional, rude employees. The manager couldn't answer any of my questions. I called 10 times to get updates during the month they had my paperwork and never got a straight answer. Dont go here.
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March 2023 by Janet Frasher
Great professional service. Friendly, welcoming, gets the best tax returns you've earned. Hands downH & R Block is the best tax service you'll ever experience !
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March 2023 by Ryan Mattingley
Beyond rude. What an infuriating experience three months in the making. Everyone else has received their refunds and I keep getting a run around. Pretty sad that one year has ruined my out look on the company as a whole because of this particular branch. No help whatsoever. Really disappointed. On top of it saying they can’t help or try to do anything to rectify the situation is beyond me. Pretty damn sad the “professionals” can’t even do the leg work the customer has to. To even then be hung up on after being placed on hold is even more pathetic let alone frustrating. Terrible company. Terrible branch. Not one care in the world for the customer. All about them and pushing a sale.
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February 2023 by Sara M.
I have used H&R Block for about 15 years, always in Boulder before this year. But as they have consolidated their locations in recent years, and one by one successive staff have retired or moved away, we have shifted from one location to another based on their professional staff recommendations as each person moved on. This year we shifted to this Lafayette location based on the recommendation of the tax professional last year, who would not be returning to the north Boulder location for family reasons. This year we drove out to Lafayette and truthfully it took no longer than driving completely across Boulder from our house to the Iris location there.Our tax professional here was exactly what we needed. She had a good understanding of our past and present tax situation and handled it very well. Karen was also pleasant to work with, the place was quiet and not crowded and schedules ran on time. Absolutely no complaints. There was close and ample parking, often a problem in Boulder at previous locations here. The reception staff was also very professional and efficient. We will absolutely use this location again next year. It is just the right tax prep solution for us.
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October 2022 by Kody M
They shouldn’t be trusted to do your taxes! They made huge mistakes with ours and now we have to payWe used this office for our 2020 taxes. Our experience was so bad we went somewhere else for 2021 tax services. Our new CPA just informed us that my 1099 was filed incorrectly AND my unemployment was NEVER FILED?We trusted them with our taxes and now we have to pay back taxes, penalties, and interest.The customer service at the corporate level is also very frustrating!
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October 2022 by meinert1122
They shouldn’t be trusted to do your taxes! They made huge mistakes with ours and now we have to payWe used this office for our 2020 taxes. Our experience was so bad we went somewhere else for 2021 tax services. Our new CPA just informed us that my 1099 was filed incorrectly AND my unemployment was NEVER FILED?We trusted them with our taxes and now we have to pay back taxes, penalties, and interest.The customer service at the corporate level is also very frustrating!
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April 2022 by Yvett Linn-Ramsey
Bill was great to work with. He was thorough and seemed to really know his stuff. We were not able to complete our return during the appointment, but Bill made communication very easy and we were able to complete and file our return online.
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March 2022 by mariathas solomon
I see the people are very efficient. And also they answer all of my questions and very friendly too.They are always very good. My family feel happy to be with you. The beauty of the thing is that they give the right answer to all of our questions. They are always very friendly.
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March 2022 by Earlene Bell
Professionalism of tax preparer. Able to drop info off and then make an appt for the final filing.
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March 2022 by Jeannine Fichter
Extremely knowledgeable, tells me how to save for the following year, explains the computations
