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March 2024 by Bryan Jordan
My story starts with no control at auto auctions. I HAD 4 cars, and a motorcycle. I'm currently down to 3 cars, but my other insurance company wasn't on board with my situation. I was paying way too much for coverage on the one vehicle we drive at a time, as a family. Derek Schwab swooped in, and simply said, "Let me take a look." Enough said. All of my cars are covered, no matter which one we drive, and I'm sleeping better. Thank you Derek! You saved me in a sticky situation!
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March 2024 by Jeff Dewey
Derek was great he took care of every need.
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February 2024 by Teresa Rangel
Alex at State Farm was so helpful in answering all my questions.
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February 2024 by Lisa Draper
Two days ago, I had a terrifying accident with a motorcycle rider, and he was terribly injured. There was so much trauma due to this accident, and I was treated with such compassion and such professionalism. Alex was there for me professionally and as someone who understood what I was going through. Thank you so . Much for your kindness during during such a traumatic event.
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January 2024 by Lauren Emerson
We have had a great experience working with Jim and his office. He is thorough, and it is clear he cares about the people with whom he works. We are grateful for his service!
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December 2023 by Matt Patterson
I recently had issues with a windshield replacement. I called Jim Plane's office and spoke with Deven about the situation. Devan spoke with the windshield replacement company and sorted everything out. Windshield was replaced again and is now issue free. Thanks Deven and the Jim Plane team.
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November 2023 by Mary Ann
Karen is a pleasure to work with. I recently made changes to my auto insurance policy; she advised me with the best options while saving me money. Great customer service, quick response time and patient.
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November 2023 by Kirby
Alex was extremely helpful in my request for my account and a few changes we needed to make. Great customer care and service. Thank you !Vera and Kirby sims
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October 2023 by Rumy Millard
Jim Plane’s State Farm team is the best I’ve ever worked with. Alex provides prompt, efficient, and caring customer service, always, and her communication is great.
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October 2023 by Danielle Martinez
Alex has been the best, I’ve dealt with her for years and if she isn’t available then only ask for Tyler as he is just as great to work with!! I’m a Happy customer I have 2 full coverage car insurance policies, 2 life insurance policies and my renters all bundled into 1 reasonable price!
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October 2023 by Danielle Stackrow
Alex and the team at Jim Plan Insurance are always beyond helpful. They truly care about you as a person and follow up with you to make sure you fully understand every step of the process. Beyond thankful for Alex and everyone there!
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October 2023 by Ronda Leonard
We've been with Jim and State Farm for many years with our auto and home insurance. The entire staff is always so helpful and kind. We highly recommend this agency and without question, can give a 5 star review!!
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October 2023 by Amy Zumwalt-Davis
Everybody at the office are very friendly & helpful. My only negative feedback back is the newer rates. Mine went up almost 40%. From the amount on the previous renewal. I only drive my car a few days a month the rest of the time it sits parked at my house.
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September 2023 by Kelsi Stephenson
Tyler Glasgow helped me save nearly 100$ a month switching over to State Farm. Very nice guy, had a lot of patience and great customer service skills. Happily Answered my questions, and didn't brush me off and wasn't short and rude with me like the people at Liberty Mutual. I'm actually looking forward to being a customer of theirs.
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August 2023 by David Brennan
I contacted Jim Plane's office more than a month ago to conduct some life insurance business. After not hearing back for 5 days (and still no call to this day from my agent) his team has made multiple mistakes in handling my request and didn't seem to know everything they should have. In the end, I had to submit the same application 3 times, had to contact the life insurance office myself for updates too many times, and still waiting for a resolution... I am considering changing agents, or maybe leaving State Farm after this experience. I do want to voice my gratitude for for a member of their office, Dillon, who was very gracious in trying to resolve this frustrating experience. Thanks Dillon!
