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February 2024 by Jeff Martinez
Had what I needed.
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January 2024 by cyndi harper
Amazing! I absolutely had to have my car battery replaced at 8 o’clock at night when it was 15° out. They didn’t bat an eye I at this inconvenience and gave me the utmost in customer service. I can’t say enough good things.
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January 2024 by Jim Kelsey
This is a great store. I work on lots of cars and when I need an unusual part or advice from a counterperson this is where I go first
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December 2023 by Ty Lawson
I purchase my preventative maintenance items ie. parts, chemicals, etc. and recycle my used oil here. They are always friendly and helpful. Excellent store.
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November 2023 by JNC388
Treated me with annoyance when I asked for help looking up a part and ignored my request until I left the store. Normally I have everything written down and ready but the one time I needed help you acted like I was some fool interrupting your day.
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October 2023 by Maggie Baker
Needed a side mount battery. In stock but a bit on the expensive side. Convenient
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May 2023 by Tiana Smith
Gino, you’re our hero!!! After fearfully sitting in the left lane of 287 with an alternator on the fritz about to leave us for dead, we coasted into your parking lot and you helped us out by having what we needed with a smile.You went above and beyond when the janky little battery box couldn’t jump us, but even on your dinner break you helped us get back in the road with a jump. Thank you so much!
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May 2023 by Rick Shaw
Great service. The guy at night is always kind and helpful
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April 2023 by Victor Riv
I came to get some electric connectors, when I checked out, I realized that one of those connectors wasn't the right one as it was hanging from the wrong display, I told a guy by the name CARLSON, that I didn't need that one but that I was taking the other 4, this insolent guy asked me to go place it back on the shelf saying that I was rude by not doing it, I asked to speak to the manager and claimed he was the manager. I can't imagine people returning items having to go re-stock them, this guy has no manners and particularly no common sense, will contact the Corporate Office and start buying from Autozone which is just across the street, beware! I feel for other employees of this store who had been great over the years, BTW, the guy said he didn't care if I send a complain/ review so here goes.
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April 2023 by Charlie Ellwood
Customer service was terrible, wouldn't even replace a battery that went out before the warranty expired. Carson has an attitude and was no help in the least. Autozone is right across the street, do yourself a favor and save yourself from the headache that is this O'reilly's. Last time I will ever be back or give a recommendation for parts.
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March 2023 by Nick Utesch
The two Geno's (or Gino's,) at this location were awesome and took GREAT care of me.There was a system glitch that caused some issues when I was trying to make pretty big return, luckily these guys were reasonable and diligent to getting me a refund and taking good care of me since gas is a million dollars. Literally.Thanks for the help guys! ??
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March 2023 by Victor H.
I came to get some electric connectors at the store in Lafayette, CO, when I checked out, I realized that one of those connectors wasn't the right one as it was hanging from the wrong display, I told a guy by the name CARSON, that I didn't need that one but that I was taking the other 4, this insolent guy asked me to go place it back on the shelf saying that I was rude by not doing it, I asked to speak to the manager and claimed he was the manager. I can't imagine people returning items having to go re-stock them, this guy has no manners and particularly no common sense, will contact the Corporate Office and start buying from Autozone which is just across the street, beware! I feel for other employees of this store who had been great over the years, BTW, the guy said he didn't care if I send a complain/ review so here goes.
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February 2023 by Marc Monroe
Ordered online for pickup 2/19/23. One part was not available at Lafayette store, but was to be delivered from another local store and ready for pickup at 2PM.Called at 1:30PM to make sure they got the order and it was going to be ready. Employee said it would be ready.Same employee called me at 2PM and said that he didn't have a the part listed above and that it would have to be delivered from another local store, and that I can pick it up at 5:30PM.Employee clearly didn't look at the order until it was due to be picked up and was completely unapologetic.
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February 2023 by Sue Rutland
I would like to say I'm leaving this high review not just for the general public but for the management who leads this franchiseI went into the Lafayette Colorado store on Sunday the 21st of JanuaryIt was snowing out and I was in desperate need to get new windshield wipers for my 2019 KiaA young man by the name of Steven came over and not only helped me but was genuinely sincere to make sure I got the best product they had on the shelfNot only did he help me pick out the best windshield wipers I could get for my car he made sure the remaining customers in the store were being helped by other associates so he could come out in the snow and help me assemble the wipers on my carHonestly I've spent 40 plus years and retail management and I would just like to make sure this young man gets the credit deserved for a job well done and outstanding customer service ?
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February 2023 by Chris Lilly
Great service and friendly staff. The helped locate the parts I was looking for and had a decent price as well.
