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October 2023 by Jessica Cervantes
Took my car here for a repair and it turned out I needed a completely new vehicle! Vinny and Ben were extremely knowledgeable about recommendations on what to do next. They helped me look for new vehicles online. My dad even called Vinny for additional help on purchasing a vehicle later that day and he was like an old friend. Really appreciate everything they did for us! And with true care.
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October 2023 by Thomas Alley
One measure of the quality of customer service is how a business takes care of things that weren’t done quite right the first time, even if it was under previous management. The current management of Roadmasters did a great job making me 100% satisfied and getting the job done right. Additionally the staff is very experienced and friendly.Service: General repairs & maintenance
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October 2023 by John Forester
I had a 10:00 appointment this morning for my Outback. I asked when it would be ready and they said in about 1 1/2 hours. They said they would call me when it was ready and confirmed my cell phone number. I came back at 1:20 and they had not started on it. The young man at the desk when I returned was very rude when I told him I had been told it would be 11/2 hours and that I was very disappointed. I asked for my keys and assured him I'd never be back. Incredibly poor service. Avoid them.
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October 2023 by Heather Ring
Has a mechanic ever made you cry tears of joy? When our annual parent-kid camping trip was almost foiled due to an extended repair, the new owner Michael & long time mechanic Vinny went above and beyond to make sure we had a working vehicle for the much-anticipated weekend. Big smiles and thank yous for all the work you've done & care you've shown for us. They've always been straightforward with their pricing as well.
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September 2023 by Andrew Marshall
Went to them Roadmasters for a rattling sound. They told me "The drive shaft is about to fall out of the car". I was quoted $2,200 to fix it. Thankfully I had my car towed to the dealership where they found it was simply a heat shield that had rattled loose because of a rusted bolt. $116 dollars to fix at the dealership.Go get a second opinion and price. It might save ya a couple of grand.
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August 2023 by Miles Coleman
They told me that my car had a broken transmission and alternator but thank God I took it somewhere else because it was just the alternator and now my car is just fine in the end.They spent a week trying to get ahold of my warranty while the place I ended up going to did it within a day. They never asked for my warranty contract number which makes me believe that they never even contacted my warranty in the first place.Thank God I am only out $150 for the "diagnosis" and didn't fall for the trap of spending almost $1500 at this place.Service: Transmission
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August 2023 by Stephanie Tilley
I always take my car to Roadmasters in Lafayette. The mechanics are knowledgeable and the staff are friendly. I know my car is in good hands when I bring it in for concerns or maintenance.Services: General repairs & maintenance
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June 2023 by Tanya Lewark
The guys there were amazing! They helped explain my coverage, pricing and worked with me the whole way. This old lady will be back. Thanks guys.
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May 2023 by Rose Elizabeth
I tried very hard to give this shop a shot but after having to go back again and again because my vehicles weren't fixed as they should have been, I'm going to be forced to give up on this place and go elsewhere. The first time around, I took my Saturn to them and specifically told them what I suspected was the issue. While they DID find another different and pretty serious problem and repair that, which I was grateful for, they completely overlooked and neglected to fix the issue I specifically mentioned to them when I brought them the car. This resulted in my being back a few days later so they could perform the other fix for me (for free, to their credit, which is why I decided to give them additional chances.) Unfortunately, when it turned out that car was going to be a money pit, I decided to buy something else used, a Jeep, and brought that to them instead for a fix on a fuel injector and a vacuum leak. While it was running much better when I picked it up and I was assured a new gas cap solved the leak issue, lo and behold, a few days later and the check engine light was back on for an evap leak. Called them up, brought it back (with a purge valve I bought myself that I hoped might fix the issue after doing some research,) and while they did swap it out for me for free, they were reluctant to perform a second smoke test on the car because "the machine takes a really long time to warm up" (45 mins,) and initially tried to tell me that it was probably because I hadn't twisted the new gas cap all the way shut — even though I hadn't even had the car back long enough to need to put gas in it before the light came back on, and hadn't touched the gas cap since THEY installed it. The tech reset the codes after the 2 minutes it took to install the new part, sent me on my way, and my check engine light was once again back on a few days later. The second smoke test they were so reluctant to do would have told them where the problem actually was instead of doing the quickest possible fix and shooing me back out the door. Unsure if this is because I'm a woman or if they were just irritated that I kept coming back, but I'll be going elsewhere for the next repair.
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April 2023 by Marla Joy Leonard
After 18 years of good experiences I am sad to say we will no longer be using this garage. Something changed after December and all of the people are new, even the mechanics. They charged me for an oil change that wasn't actually done, and when I called after for info about my vehicle they had no record of the service.
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April 2023 by Chris Whalen
Called for a estimate to replace lower intake manifold gasket, on top part of the engine, 1.3 hours for labor which is incorrect, said they have to remove the exhaust manifolds again not correct. $161.00 an hour for labor but a total of 800.00 so 639.00 for parts. Definitely shop around
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April 2023 by Chelsea Lyon
Took my vehicle to them due to a blinking check engine light and my vehicle having trouble accelerating. Their initial diagnosis cost $1,100 and still didn't fix the problem. When they called me with this information, they stated the true fix would cost over $8,000. I took my vehicle to another auto shop and their diagnosis stated nothing about the "true fix" Roadmasters said it would take to get my vehicle running again. After paying a FRACTION of what Roadmasters said it would cost, the other shop fixed it and a week later it is running just fine. I am not sure if Roadmasters waas trying to take advantage of me being a woman, or if they just flat out completely misdiagnosed the problem, but I will not be taking my vehicle back to this location.Service: General repairs & maintenance
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March 2023 by Chelsea L.
Took my vehicle to them due to a blinking check engine light and my vehicle having trouble accelerating. Their initial diagnosis cost $1,100 and still didn't fix the problem. When they called me with this information, they stated the true fix would cost over $8,000. I took my vehicle to another auto shop and their diagnosis stated nothing about the "true fix" Roadmasters said it would take to get my vehicle running again. After paying a FRACTION of what Roadmasters said it would cost, the other shop fixed it and a week later it is running just fine. I am not sure if Roadmasters waas trying to take advantage of me being a woman, or if they just flat out completely misdiagnosed the problem, but I will not be taking my vehicle back to this location.
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March 2023 by Michael Olson
I took in my truck to have a check engine light looked at, break inspection and oil change. I was told the front breaks were missed by the first tech/inspector. This was a delay as I did not get a call about this for a few days. I had to call in. 30 days later the rear brakes are metal on metal. I sent an email informing them of this more than a week ago. I have not had any response.Services: Auto engine diagnostic
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February 2023 by Collin
Free flat repair today, really good service. The Goodyear tires on my 4Runner are quiet on the highway with very good traction. I highly recommend this tire store.
