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January 2024 by Theresa Antman
I an in Laffat visiting family. I brought my granddaughter a small Janome machine that I had jamed the machine and could not get the bobbin housing back in. I took it to the Bernina studio, as I love bernina and my granddaughter takes classes there. The ladies in the store fixed it in 5 minutes. Said I had a peice in upside down. They were quite kind and efficient. They would not take any money, and said if she had any other issues, her dad could bring it in. Wonderful customer service.The best people.
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December 2023 by Jessica Vance
I brought my Brother sewing machine in for repair on a Saturday afternoon without calling ahead or needing an appointment. Lisa looked at it right then and had it working within minutes. The staff is friendly, knowledgeable, and didn’t make me feel silly for not being a master sewer. Ruth and Lisa shared tips on buying my next machine and gave me info on their upcoming classes. I can’t wait to stop by again and take classes.
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November 2023 by Sioux Barr
This shop is the best place with the friendliest staff. I brought my 38 year old beloved Bernina sewing machine in for repairs after it totally died on me. Lisa looked at what she could do to service it and it was too far gone to repair. No charge - she said if she couldn’t fix it, (Parts no longer made), there was no charge. I definitely will be coming back for maintained on my next machine.
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March 2023 by Tricia G.
The new owner and staff here have made a warm and welcoming environment. I got great help for my machine issue and will keep coming back to support my neighborhood store.
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July 2022 by Betty C Kaplan
The owner, Megan and all of the staff are wonderful and attentive. The tech who repairs the machines, Lisa, is a genius and can walk you through any problems and teach you how to keep your sewing machine in great condition. She can fix any problems you are having with your machine! I have taken many classes and the quilting instructor Terry has helped me learn to quilt. She is a master of her craft, and explains the techniques and concepts of quilting in a clear and friendly manner. We have fun in the classes! Dawn is another quilting instructor and she is amazing, be sure to sign up for classes!
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June 2022 by Melissa S.
If I could give Studio Bernina more than five stars I would. Everyone here is so nice and really knows what they are doing. They helped me find some very hard to get parts that were discontinued. It's clear to me that the owner and the employees enjoy working together and are a great team. I plan to come back for a class.
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August 2021 by Pam Schrader
Beautiful store with knowledgeable helpful and friendly staff. The classes have been amazing. Eli really knows what he is doing when he fixes machines!
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July 2021 by Megan Lynch
I'm so happy to have owned this beautiful store for the last 2 years, and am looking forward to many more as your local BERNINA dealer!
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July 2021 by Elijah Parsons
I am happy to have worked here for nearly three years now, I love taking care of my customers and repairing machines!
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May 2021 by Becky Ragan Middleton
Eli took the time to show me my problem. He also shared other concerns & tips!
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February 2021 by Heather DeStefano
I'm always on the lookout for small sewing and fabric supply business with quality product. Studio Bernina has quickly become one of my two go-to fabric suppliers. I've only been able to make online or phone purchases, but each has gone smoothly and the employees and owner are able to answer any questions I have. Shipping is fast, so I can get working sooner. In addition, the owner adapts well to changing landscapes, especially during 2020. I would not have been able to keep up with mask making without their help.
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February 2021 by Tabitha Martin
I was quoted six weeks from the technician, back in May. After six weeks, I had to call and inquiry about my machine. And then I had to call to check up every time there after, about the progress. They had my Bernina for almost 8 months total. I understand that Bernina was slammed, the parts were on back order, but NO communication between them, unacceptable! No apologies offered eother.
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January 2021 by Leslie Peng
I LOVE THIS STUDIO / STORE! The sales people, notably Ruth, and owner Megan are very friendly and knowledgable.
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September 2020 by Mary Ison
I bought my Bernina 740 from this store four years ago as it gave me the best deal on my trade in. Since then I've my Bernina and my very old Pfaff serviced here regularly and I've been very satisfied. Besides being a fun place to visit and review the lovely fabrics and well stocked notions and supplies, the machine tech, Eli, is easy to talk with and always gives me back a machine in great shape ready to work hard for another year. I have great confidence in this store's ability to do high quality service and would buy here again if I'm ever lucky enough to get a long arm. I don't take many classes but the one I did take here was good.
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September 2020 by Hannah Fritts
Outstanding service! Everyone really know they are doing and genuinely care to help you with your projects!
