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December 2023 by Katherine Lippert
Lauren was super duper helpful, and even remembered my specific issue from when we'd come in a few months earlier. She was overall very knowledgable, genial, and patient. She resolved our issue without fuss; I'd definitely recommend this store because of her! Thank you :)
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November 2023 by Kassaundra Gray
Shout out to Lauren for her incredible knowledge, customer service skills and and get-it-done attitude. She really is a pro and I was so impressed with her. Thanks for the new phone Lauren, loving it!
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November 2023 by Austin
Allysa is the best employee I’ve seen from this place in years. Helped me troubleshoot my 5g router until it worked with no complaints just pure compassion.
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November 2023 by Passionate Exister
The team at this store is awesome. Lauren & Ajla helped me out and they were super patient and friendly. Both were very knowledgeable and professional, but personable enough to really make my day!!! It was honestly a life-changing good vibe interaction where I felt totally heard, understood & uplifted. Thank you so much ladies.
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November 2023 by Topper Haynes
Associates have no power to view simple account information. Better off calling national number and not going to the store. Disappointing and absurd.Been on hold with national number for 45 mins. They offered a callback service only to instantly say its not available. Tried calling the branch back and now the number rings and ends with a message saying its unavailable. Its 4:10 pm and it is listed as open until 7. Worst customer service! Seems like ive been given the run around due to laziness by the branch. The superior branch always had the info we needed to move forward. Frustrated to say the least.
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November 2023 by Chris Sullivan
This location has the very best customer service,,,the people that work here are all amazing and patient,,,they always find the lowest cost for my plan without me having to even ask ?????5 smiles ?
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September 2023 by Delaney Simpson
lauren was really great and she honestly made my whole day. lovely energy and just a kind person all around. highly recommend <3
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September 2023 by julie caron
Michael was rude and horrible. We tried to ask for help and he was whipping through my phone so fast, not explaining what he was doing, and when i tried to ask a question he accused me of being aggressive. He was aggressive, rude, and downright mean (and of course sexist because i was "aggressive" not "assertive" according to him). I've worked in retail and you never treat a customer this way, ever.
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September 2023 by Tenzin
Shout out for Lauren. She was absolutely amazing. She was excellent at getting me a replacement phone and very friendly,helpful and attentive. Thank you so much Lauren.
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September 2023 by Tom
Shout out for Lauren. She was absolutely amazing. She was excellent at getting me a replacement phone and very friendly,helpful and attentive. Thank you so much Lauren.
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September 2023 by cyndi harper
i had good experience with each of the employees at this store but I would give Ajla 10 stars out of 5. She was absolutely amazing!! Kind, patient, friendly, hard working and exceeded any expectations I had. I was trying to switch over to a different model iphone I had brought in and nothing was working to get the SIM card activated. i mean, nothing was working.She stayed over an hour past her scheduled time, tried every troubleshooting that existed and finally spent a half hour on the phone with T mobile care to get it figured out.Give this sweet girl a huge raise and promote her ASAP. Best customer service I have had anywhere in ages. Thanks Ajla!!!! You rock!
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September 2023 by BEA MAZE
4 hours in the store, the store guy had to call the activation support team over and over again and they do not solve anything. Complicated and weird experience.
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August 2023 by Drew S.
Came in for a new phone. Micheal was extremely helpful and super cool. The employees here are awesome! Made my phone switch easier than I ever would have thought!
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June 2023 by Stephanie Keith
Ajla (pronounce ey-la) was PHENOMENAL. I was trying to transfer my service from Xfinity to T-Mobile, and had some unexpected complications on the Xfinity side. Despite me having to be on the phone with Xfinity (and present in this store) for >4 1/2 hours, she was patient, and willing to do whatever she could to get my service up and running. Even at the very end when I changed my mind about something, she was absolutely happy to help me make the change I needed so I could get an extra $200 for a line port. I cannot say enough good things about her level of professionalism, patience and compentency. She's amazing.
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May 2023 by Brian Thomas
We recently were offered T-Mobile Home Internet in our area so I stopped by to learn more about it. The manager and assistant were extremely helpful and within about 10 minutes I walked out the door with the router, which on promotion cost me nothing. It was the easiest process ever and they were both extremely helpful. This is my go-to T-Mobile store from here on!
