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October 2023 by BOSSNESSBEN
Top-notch customer service. Everyone was super nice and helpful. I was in a small time crunch and they had my phone done in just over an hour. It wasn't much, but they were able to knock $10 off due to the steep price of Samsung repairs. Much appreciated!
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September 2023 by Don Hare
Adric highly knowledgeable, great service!
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November 2022 by Meg Regan
When my phone's battery puffed up, I took it in for safe removal. Rob was great at explaining what happened and talking through my options to rehab the phone (if I had any data I needed to get off it). Overall great and attentive service, I would definitely come back here for phone repair needs.
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May 2022 by Steve S
Caleb and team were great. This is my 3rd repair on different devices and all went smooth. This time for iphone not charging he cleaned it at no charge and it’s working again. Super honest and professional
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May 2022 by marcus crawford
awesome job y'all. I am always enthralled when I am treated to good customer service. I dont recall the associates name, but he was so ready to work with me and work around the issues my phone already has. Thanks for fixing my piece of garbage phone, Ill be back to get it fixed again next week when I break it again
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December 2021 by Frank Q
This place was awesome! I will definitely be back if i need to have my phone fixed again!
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July 2020 by Think Big
Unfortunately, the person I dealt with was not very competent when there was a problem with knowing the new software allowing me to check out and pay the bill. After a 45-minute wait for him trying to figure out something he couldn't, I had to leave. I was present at the store for 2-hours instead of the 1-hr it typically takes to fix a phone screen. It was 1-hr for the fix, and almost 1-hr to check out until I promised to phone in payment the next morning (since they had all my personal info) but was threatened that if I leave he would call the police. This was a horrible experience, one that was totally aggravating. I cannot recommend this location even though the manger offered a 50% discount for the aggravation as well as the police threats. In a service oriented industry where competition is just around the corner, customer service is key. Not at this location!
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November 2019 by Lynn Anthony
Caleb handled the situation (Battery replacement for Galaxy S7) very professionally. Explained the process completely. I had booked appointment online, he had the battery ready and waiting when I can early! Promised it in an hour, everything is working great. these guys came through with flying colors. Exceptional Customer Service, something you don't get much of anymore. Great Job Caleb!!!!!!!!!!
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August 2019 by Nancy G
Great customer service by the Store Manager. Fast, accurate scoping out of my problem with an affordable fix. Definitely recommend this store.
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July 2019 by Mary Bush
I had the screen on my iPhone 7 replaced. Caleb was quick and knowledgeable and got it done so quickly. Very professional demeanor as well. They will definitely be my go to store in the future.
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July 2019 by Hale Kell
Quick, friendly service on a phone battery replacement. Highly recommend.
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June 2019 by Eve Olson
They did a very quick, effective job replacing the battery of my Samsung phone, and at the expected reasonable price. They explained all of the risks and everything like that, and they were very professional. I would use them again.
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June 2019 by Kyle Schnitger
Phone operates better than when I brought it in. Appointment scheduling was easy and Caleb was awesome to work with.
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May 2019 by Susan Marfield
I took my iPhone to another local fixit shop, they didn't have the part, so ordered it. Then next day they said the part "didn't arrive," so would have to wait for the 3rd day to fix (if they got the part). I called Batteries Plus and they said they had the part, and could do in 1.5 hours! I'm an RN and really needed the phone tonight, not 2 days after, so VERY HAPPY, and they guys working here are knowledgeable, friendly, and helpful.
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April 2019 by Maki Grossnick
Wonderful staff! Courteous and friendly. I came in to have my phone faceplate replaced. It was easy, I knew how long it would take and how much it would cost. I went and did a couple errand and came back to it finished. The staff was professional and incredibly helpful every step of the way. Thank you!
