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December 2023 by Jennifer Jensen
I ordered online to pick up at this location. Never again. It has been over a week and I haven’t even been notified if my order has shipped, the call center can not provide tracking information either. They keep putting me on long holds despite me saying to not put me on hold. The customer service in their call center is pathetic. The website doesn’t provide any info on the order status nor was I notified that part of my order was cancelled because they can’t fulfill it. Horrible customer service.
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September 2023 by Roxie Falco
Update your hours. They're never correct online. It shouldn't be this hard to shop there within your scheduled posted open times, however, this is never the case.
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August 2023 by Fan of Farmall Tractors
They don't have handicap access doors. I checked online for a shor I wanted and saw that they had it, came to the actual store and they said they did not have it and also they don't even have an online supposedly
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July 2023 by Troy Peyton
I went to the Belmar store after seeing the ad on Facebook offering 25% off. After finding the shoes I wanted, the store associate, Denise, told me she couldn't apply the discount without a bar code. I told her the promo code but she said She wouldn't be able to use it. There is no bar code! So I have to go home, order online, and pick it up tomorrow now. What's so sad us she could not have cared less. For this poor of service, I'll just order from Amazon and get them delivered to my door.
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May 2023 by Jonathan Colella
Excellent!Great selection, clean store, friendly staff
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April 2023 by Laura Sincere
Pretty good selection. Normally I have most sizes in stock. I was looking for a particular gym shoe and the associate was helpful. I like the clearance area because I tend to see a few things that are a good price. With all of the inflation lately it's good to see a nicely stocked clearance rack
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March 2023 by Joy Wagner
I ordered some boots online and picked them up in the store. Everyone was very helpful, and even though what I ordered didn't quite fit, they helped me to order a new size.
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January 2023 by Javier Cabrera
I have bought for a long time in this store, it was my favorite, but after the treatment they gave me today, I am not coming back here, I felt humiliated just for wanting to change some shoes that I had bought and I wanted to change them for others, whenever I bought I changed them and it was very friendly but this manager was rude and very pushy.
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December 2022 by P T.
Be open when every site says you're open!!! Everything says 1000 yet you decide 1100. D***
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October 2022 by Vivian Ly
I love DSW.But rude staff in this store .Bad customer service
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October 2022 by Judith L.
I go into the store for the only thing I ever buy there..my man's work boots. I have the same coupon I always use. Now it's no good even thou in date. I am writing a check, finish, hand it to untrained clerk, who asks manager how to process. Then I'm told, they don't take checks. Manager was very disrespectful as he never explained policy mor helped the little girl at register. I asked to be removed from marketing
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October 2022 by Kat Gott
Got exactly what I was looking for and employees were extremely helpful. I prefer buying shoes in store so I can try them on and walk around in them. Not only does my shoe size vary between brands, but I like to make sure they aren't too heavy or narrow as well. Employees here deserve some nice holiday bonuses for the quality and diligence of service they provide.
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September 2022 by Jannice Pacheco
Variety excellent! Staff was extremely helpful! Very professional and friendly. We had several transactions and they were outstanding staff! ?
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September 2022 by Nicholas Patterson
Second time I’ve tried to go to the store during advertised open store hours to be confronted with a sign that they closed early. Including seeing people inside. If you really have to go here, call first so you don’t waste time.
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September 2022 by Chantel Duffy
I absolutely love DSW!! I always walk out with 1,2 or 3 pairs. Everyone who works there is so nice and helpful.
