Metro by T-Mobile at 9797 W Colfax Ave is a store with mixed reviews from customers. Many describe it as an excellent store and a great place, with some calling it the best Metro store. Customers report a great selection of phones and accessories from brands like Apple, Samsung, and OnePlus, along with unbeatable prepaid plans. The staff receives high praise from many, described as fantastic, friendly, polite, supportive, and immensely helpful, with agents who will go out of their way to help with your budget. These positive experiences create a welcoming atmosphere, leading customers to make this their go-to store, even traveling from farther away to visit. However, other reviews report unpleasant experiences with specific staff members, citing extremely rude and mean customer service that left them angry. Some customers advise others to give the store another try if they have been disappointed in the past, noting that service can vary. There is also a minor note about incorrect Sunday hours listed online. Despite the negative feedback, many customers are happy and satisfied with their service, especially when assisted by certain agents, and recommend the store for its plans and phones.
Very professional,very helpful and efficient. Always bring my business to this location! Harsh , I appreciate ALL of your help and efforts to assisting me! Thank You Again !
May 2026
The guy that helped me w my phone took his time and resolved my problem..👌👍
June 2025
Amazon and extra-ordinary customer service. I suggest everyone to visit this store for any problem of your devices. They are very Kind and helpful.
