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February 2024 by Robin Mackintosh
We went to the post office in the back. There was no line so it was quick to go in and out.
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February 2024 by Doris Hoskins
Very helpful courteous staff.
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January 2024 by B Williamson
Top notch customer service, thanks Jeff!
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December 2023 by Jaime Marston Cook
The woman at the USPS counter couldn't have been more rude. All I was trying to do was track down a missing package. I know this isn't ACE-related, since they're a great company, but it's too bad they have this weird partnership. Doesn't reflect well on the overall experience.
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December 2023 by Justin C
Items shown on the Ace website as being "in stock" at this store are not actually carried at this store. Clerks seem disinterested. I will no longer go there first...switching to Big Tool Box pn Holly as first choice.
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November 2023 by Kelly Kogel-Roe
Greeted immediately and helped right away to find the item I was looking for. I was in and out of the store in 5 minutes! Great store with very friendly staff!
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November 2023 by Dave
If I could leave less I would, I tried to use a coupon that I received online via signing up with the app., the cashier was totally thrown off, and angry I was like ok if it didn’t work and about to leave cause I paid and then the cashier was like “it’s not my fault” I was like ok… then she said “call corporate and complain my name is ….. I have been In customer service for 20 years you try to do what I do” and then visibly upset with arms swinging around I was like why are you yelling at me and yelled “I am tired of these customers treating me like this cause the coupons don’t work” and demanded I call corporate give them her name and tell them the coupons don’t work, I was like ok and after I did it I understand why she has absolutely no responsibility or accountability I will leave the response below.Please for your own good use Amazon prime get your stuff next day and you don’t have to be yelled at by the cashier.Here is the Ace Care Center email which just says to me sorry your problem. ?Thank you for contacting the Ace Care Center.We are sorry to hear about the experience you had at our store.We kindly inform that each store is independently owned and operated. Thus, we have relayed your feedback to store’s management and store owner.We appreciate the time and effort invested to let us know about this event. We have also made sure to relay your contact information to store owner in case they would like to address it personally.
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October 2023 by wrlsspaul
These guys rock. I went in and talked with a young kid who knew exactly what I needed to help me. He helped me sort through all the little drawers to find the parts I needed to remake a part for a electric scooter. He knew all the names and had some great ideas.
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September 2023 by Vicotine A.
I went into ace with a co worker to buy a trash can. We pulled trash cans off the shelf to see how big they were and made sure to measure the can so the trash bags we had would work. After finding one that would work and being checked on twice by a nice older gentleman, I told my co worker to go grab the car while I paid for the trash can. Before getting up to the register, I heard a younger woman say, "can you go make sure they put all of our shit back" in a very condescending voice. A younger man checked the isle where we were and then gave her a thumbs up. While checking out, there was a lot of attitude coming from the younger lady. She checked me out as fast as possible to, I guess, get me gone. I have worked in retail and the most important part of that job is making sure customers leave happier than when they came in. I was very displeased with how things went and I will not be returning to this location. The staff is hit or miss and do not want a 50/50 shot at good attitude when I shop there. Go to another location. They are immature and do not understand that customers have ears and a mouth and can represent plenty of other customers just from one experience at a location.
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August 2023 by Tamara Pierce
Went to buy some hardware to repair my dresser drawers. Unfortunately they didn’t have the size i needed. I was greeted and helped by a nice worker who helped me figure out quickly I would have to go elsewhere. Bummed, but I was happy for the great customer service.They have really excellent parking also so it’s very easy to get in and get out quicklyI also notice some really cute garden things for sale near the front
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July 2023 by scott keslow
Had keys made good service and affordable.
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July 2023 by James Kasper
I get that you may be having a bad day, but there is no excuse to throw the receipt at the customer and then roll your eyes as you walk away and say nothing.Yeah, lady with too much eye make up at register one. You know that wasn't appropriate or acceptable.
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June 2023 by Tyler
I was looking everywhere for a new Pit Boss 3 burner griddle. The store manage Bob took all of my phone calls to try and help me find one, and eventually helped me to order one over the phone and still gave me the online discount price. He then called me back a few hours later and said he actually found one in store and put it on hold for me. I went and picked it up but then the next day I saw it for a lower price elsewhere. I called Bob back and he was super eager to help me and ended up giving me a price match and refund for the difference back to my card. Bob was so helpful and saved me a trip by working with me over the phone. I live in Parker but would make the drive to Littleton just to shop here again. Thank you so much Bob!!
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June 2023 by Bruce F.
if you are looking for poor service and incompetence this is the place for you. after three weeks of not hearing a word from them I had to go into the store because the email doesn't work and they don't answer the phone. in the end after 5 weeks they didn't bother to even do the one thing I requested. The clutch was so tight I had to adjust it myself. from what I could tell they never sharpened the blade. not going back.
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May 2023 by Pamela Caudy
Nice clean store. Well stocked, great selection of merchandise, from home decor & staples to grills.
