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January 2024 by kyle barrowcliff
Bears does a great job of getting the exterior and interior of my truck clean. I usually get the full detail, and the truck is spotless inside and out. Sometimes, they put a little too much tire shine on, and then it shoots up the sides of the truck when I start driving, but that's the only complaint I had.
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January 2024 by Rony Mejia
Way overpriced already for the provided service, but what bothers me the most is the misleading additional charges, they add $3.00 because according to them, my vehicle was midsize ( Jeep Compass) when in reality is a compact SUV.Probably your workers may benefit from some training identifying vehicle size and in general, good customer service.I know is a small amount of money, but it makes me wonder how often is done and customers do not pay attention.
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January 2024 by Noneofyour Damnbusiness
My only issue is that 2 weeks prior I had just done a full detail with shampoo for $164.99 (& gave the guys a $20 because they worked so hard on it) on a small suv then when I brought the same exact size car back the next week I had already decided I would do the same exact thing again but was quoted a higher price. The guy insisted at least 10 times defiantly that there is no way you could have paid that price telling me no you didn’t (Now I don’t know ??♀️ you but when someone tells me I absolutely did not and could not have done something that I know I in fact did, what their insinuating is that I’m a liar ? & to me that’s very hurtful & bad business practice but nonetheless I handled it gracefully & said okay ?? just hold on a minute, I wanna go inside and talk to the nice older lady whom I made the payment to last week… so the messy petty worker decides to run inside before me to get to her first the entire time talking to everyone in Spanish about me on the way in the door so I’ve been finger pointed as a troublemaker to all of the other workers already before I even get out of the car ?and at 7:30 in the morning I promise you, I don’t need the drama ?, I simply wanted to be the first customer there and get on with my day.. So I run in behind her because I know he’s going in there to tell her the same story of what a liar I am because there’s just “No Way!!!” I could have as he had insisted to me and everyone else now at this point when in fact sir I am a 44 year old woman and capable of speaking for myself and I never asked you to speak to her for me I said I’d be right back that I wanted to speak to her myself and your job is out here on the platform so why are you trouble making for me running back and forth inside and out? I was already politely parked to the side in a parking space so what’s the problem? Geez ?! Turns out the nice lady doesn’t come in until a later shift so I had to deal with the younger female cashier whom he’d already talked to about me in Spanish so when I got to her she was ready to shut me up and silence me and she kept talking over me and wouldn’t let me finish getting out what it was I came In to ask so at this point they were hanging up on me and it was all very rude and traumatizing especially considering that I had very good feelings about finding this place because they do a great detail but God did they kill that experience for me of having good feelings about coming into this place! (Now I’ve been marked) So then the rude cashier finally talks over me one last time and says you can talk to a manger and trying my utmost to preserve whatever integrity was left of my good relations with these people I simply said “Thank you” thinking that maybe it would be s good thing, but as soon as the manager walks in the door the messy and petty male employee goes running to tackle him in the doorway again to tell his side first before I can get a word in to the manager speaking to the guy in Spanish so that I don’t know what he’s saying but by his behavior it’s clear! And why talk about me in Spanish when all of you clearly speak English? The entire thing was SoO VERY rude and at this point I was having an enduced anxiety ? attack & was visibly upset having to defend myself against all of these childish antics- it was like a gang against one person & honestly I’m just a customer trying to get my vehicle done who needs that type of behavior?The manager then approaches me also ready to shut me down & I had to go through the same exact 10 min conversation with him mind you 30 minutes has passed now other customers have come in after me and been issued their tickets & I still don’t have mine and all I wanted to clarify was “did the price go up in the two weeks since I was last here from $164.99 to $175?” I had already been told no that it did not & was always $175 repeatedly but when a duplicate copy of my receipt was printed from the week before, it clearly showed that I paid $164.99 these people damn near gave me a heart attack singling me out as a crazy pers
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December 2023 by Matthew Daniels
Purchased the 119$ cleaning option. Waited two and a half hours before having to ask if my truck was done. Apparently it was (they said they would call me). When I got in the truck it was disgusting all the windows where oily to point I had to pull over and clean them to see out. The seats were still dirty and floor mats were all disheveled. I was too angry (and late) to even go back in and demand my money back. I didn’t want to make a scene. I’m not really a person to write reviews but in this case, I just want everyone to know what they might be getting themselves into. The outside of the truck was perfectly clean.
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December 2023 by Brian Thomas
I've always liked Bears - they do quality work. I wish it was less expensive but I'm too lazy to wash my car as well as they do so it must be priced right.
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November 2023 by Whitney Millikin
Came here for a detail and car wash and was very pleased with both! The only issue is my son’s visor in the backseat got a little messed up. We were able to fix it though.Services: Auto detailing
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October 2023 by Samantha W.
This is what $60 looks like. I cant even see a difference. I asked them to focus on getting this stain out and it looks the exact same. Really wish I looked at the reviews before coming here. Also the lobby smells like urine and the people there are very rude.
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October 2023 by Rachel Stone
Wow! Amazing! I got the 299 full detail inside and out. My car was definitely cleaner than when I bought it. The customer service was out of this world good! Super great communication. I didn’t know my car to be this clean.
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October 2023 by Gregg Will Fix It, LLC
I went there a couple of months ago and they offered to buff out a scratch for $95. Turns out it was too deep for them to buff out but they still charged me and refused to give me a refund. Went again for a simple car wash; mentioned that I had dog hair in the car and asked how much to detail the interior (vacuum and wipe everything down.) They quoted me $285 and four hours. I asked for just a simple vacuum and wipe down and he offered $235 and three hours.Took it to a self service wash and vacuum for 25 minutes and $30. Will NEVER go back there again.
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October 2023 by A T
To start, the staff is extremely kind & friendly! But, I spent around $245 for my Camry to be detailed & while it looks nicer, when I took a closer look I found dirt left in the cup holders & a greasy film over the entire dash and interior windshield, as well as spots of dirt that were just left on the interior of my car doors. I’m on a time-crunch, so I have had to re-wipe everything with my own chemicals at home, which sucks bc the dirt is easily coming off with little effort, which makes me wonder what happened.Also, I was charged $69.99 for pet hair removal, and the gentlemen looked at my rear seats when he made that decision. I knew there was pet hair, but when I got home, I looked in the back seats only to find the same pet hair I ended up having to vacuum myself. I’m so bummed bc my dad uses Bears all the time & they’re excellent for him. Felt like a little bit of a rip off.
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October 2023 by Jeysa Wright
The staff there was really kind and looked like they were working hard. My car was definitely clean, but not as clean as I expected for a $70 car wash. Also one of the older employees sassed me out for not realizing my car was ready.
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September 2023 by Cally O.
felt ripped off. car still not clean and they charged me over $80. very dissapointed. I asked for no sticky stuff on the interior and they did it anyway.
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September 2023 by Richard R.
Rude. They act like they're bothered by their customers. Sat by register and heard them give every customer either a cold shoulder or downright insulting.
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September 2023 by Macky M.
I had to drive 20 miles to find a full service car wash, I passed at least five car washes that are self service only interior cleanings. I was able to get a mini detail and wax for under $200 and I am very happy. They paid attention to detail and made my car look like new again. I am so happy and I'm going to become a regular customer!! Worth the drive!
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September 2023 by Christa B.
DO NOT GO HERE! Total waste of money. Expensive, terrible work, don't even do what they say they will. Almost got in an accident because my mats and peddles were soaked in cleaner. No words for how terrible quality of work. Total BS. They are crooks.
