Builders FirstSource receives mixed reviews from customers. Many customers express frustration with the lumber yard's customer service, citing long wait times of at least 15 minutes and difficulty reaching staff by phone. One reviewer noted that messages left with sales representatives often go unanswered, indicating a lack of responsiveness, especially for smaller customers. However, the millwork department is praised for its better service, earning high marks from some reviewers. On a positive note, specific staff members, like Jeremy, are highlighted for their helpfulness and expertise, particularly in assisting customers with custom orders, such as laser-cut doors. Another contractor appreciated the timely quotes and extensive product knowledge provided by Michael Yoest, recommending the company for its supplies. Additionally, delivery drivers commend the hardworking staff at Builders FirstSource, showcasing a dedicated team. Overall, while there are significant areas for improvement in customer service at the lumber yard, certain departments and individuals stand out for their positive contributions.
I had a great experience with ordering doors through Jeremy. We didn’t have a contractor and he was happy to walk us through all of the details and follow up questions we had about ordering customer laser cut doors and hardware. Jeremy- thanks for helping us out. Doors turned out perfectly to match our new addition!
September 2022
These people have been taking care of us for a long time! Thank you!
March 2022
I deliver to these guys on a daily basis, And they are the best hard working people you'd ever want to meet..!!! Shout out to Clint and Rudy..
