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March 2024 by Michael McCall
The tires are competitively priced, but the service is terrible. I got 4 tires. They didn't have an option to add tire sensors. So I get the tires and they say they can do the pressure sensors too. Come back next week and they can't get them to work. Over the course of more than a month, these guys can't get things to work, they don't have appointments before 10:45 and even time I come in, they eat more than an hour of my day. I think getting your tires serviced here makes sense if you are retired, because you're gonna spend hours standing around waiting on these guys. If you need your tires serviced once, go somewhere else.
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March 2024 by Blake Page
Great prices. Great service. Great warranty. Typical Costco high quality operation. Highly recommend.
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February 2024 by Sally Offer
Amazing amazing fast and friends appointment. Thank you all so much
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December 2023 by DSA
Love Costco and have bought tires throughout the years, but will never buy from them again because one month to get an appointment for tire rotation is unacceptable. Went to the Nissan dealer and they did it for free with no wait! Called Costco customer service to express concern, but representative was rude and pretty much unwilling to help with the matter. The tire center manager was unhelpful and not apologetic or understanding in any way. The store manager listened to feedback, was empathetic, and was willing to take my concern to corporate.
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November 2023 by pinecolife
Extremely rude communication from the manager during my last visit. A rotation should not take 3 hours with an appointment. If it does, a simple apology is appropriate, not an argument. That was enough to keep me from buying tires from them again, but then something happened that I should warn you to never buy tires there. We were driving on the highway when our tire began to wobble. I pulled over to find out they failed to tighten one, and it was on the verge of coming off. This could have resulted in a horrible accident, especially since this is the vehicle my daughter often drives. By far, the worst tire shop I have ever been to.
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November 2023 by kaa
I wanted my tires, rotated. He said he didn't have a space until December 1st and it's November 1st really that's not good service I called Auto station if they don't take me this morning I'll take it over there and never have anything to do with Costco again the guy was really Rude.
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October 2023 by Joy Mullane
A year long saga!! First their computer system for ordering tires is programmed incorrectly and orders the wrong size tires for my vehicle. I wait a month to get another appointment. Then they cross thread the lug and it breaks. The manager said they’d pay to have it fixed. I get it fixed and return to be reimbursed and they argue with me about the price after I’ve been inconvenienced due to their own shoddy work. Then they have the nerve to remind me that I can get a free tire rotations, as if I’d let them touch my car again. So I decide to tell the store manager why I’m now not renewing my membership and they try to upsell me to an executive membership! The nerve!
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October 2023 by Aaron Fagler
The manager has no business in customer service. Came in a couple weeks ago to buy a battery. I had to look for which battery I needed in the book and pull it myself. Went in today for a flat repair on tires I purchased at this location. The same manager told me he couldn't get it fixed until next Thursday. I would not recommend this location to anybody. Go to any other costco tire center except this one.
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October 2023 by Sha Green
Costco Tire Center is the only place I would ever purchase tires. Best tire prices along with free tire rotations. What else could you ask for?
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August 2023 by roger hanke
After a day of cleaning up from hale storm I saw that my car tire was almost flat !! Guess the day could be worse but I got enough air in tire to get to Costco at 7:30pm. Bradley greeted me and got the car to Mike for repair! Bradley was very professional and courteous. Bradley and Mike were the best!!!
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August 2023 by Mike Driver
Often difficult to get an appointment, and the “warranty” they offer is worthless. 70K tires now worthless after 28k miles / 2 years. Rotated every 3-4k miles and did two alignment changes… they won’t honor their “warranty”… never again
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May 2023 by Anton
Not sure why there are so many bad reviews but my experience was, as usually, awesome with Costco. Guys did the work quickly and very professionally.
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April 2023 by Kristopher Beck
Waited for a tire they supposedly ordered. Over two weeks later, no tire and no one knows what happened. A Hard Fail. I will give them an opportunity to correct this and revise my review should they somehow correct their mistake.
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March 2023 by Piper at the gates of Dan
Worst tire center I've ever been to. Every person that works there hates his job and makes the customer suffer for it. Please just shut it down and stop torturing the customers of Costco. First the lost my reservation and after waiting 4 weeks of waiting, I had to make anew appointment. Then they didn't call me when my car was done. When I called at closing time they said "oh yea its done but it was too late to come pick it up." Then the left my car unlocked in the far end of the parking lot overnight with all my work tools inside. Then they threw away my summer tires which were still in great shape without asking if I still wanted them. They also did a horrible job balancing our tires and then refused to rebalance them because they had snow on them. This place is a joke, staffed by clowns.
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February 2023 by Camber N.
Absolutely not worth my time or money. Only reason my family uses Costco is because they sell bulk GF Food, but the customer service sucks. I went there to buy stuff for my mom since we share cards, and DIANA in the front saw my card and let me in, 10 feet later she starts yelling at me asking if I have my card, proceeds to take the card out of my hand and tell me I can't shop with my MOTHERS card. I could have been a potential customer that wanted to see what all they offer. But she turned me away with the worst attitude ever. Also she never checked anyones card that was in-front or behind me and the whole time she was to busy worrying about me she let at least 5 people in without checking their CARD. Horrible service will never spend my own money there. I love Sams and will aways choose Sams club.