-
August 2023 by Joan T.
Have dealt with Courtesy Acura for many years. Excellent sales service. Excellent servicing of our vehicles. All employees we have dealt with are knowledgeable and friendly. Never overbearing. Will always come back. Highly recommend.
-
June 2023 by Cari C.
I bought a car from them 4/20. I walked away thinking I was happy until I took the car in 2 weeks later for them to fix the seat that they promised to do at the time of sale. The timing belt needed to be replaced which they said "wasn't due" even though it had been over 7 years since it had been replaced last and only 3,000 miles away from 100,000 miles - they would not cover it because they stood by the fact that it wasn't due. When they were replacing the timing belt - they texted me saying that there was $2000 other items that came up that needed to be fixed ASAP !!! The service person admitted that these items had come up needing to be fixed prior to the sale of the car but that the Sales Manager declined fixing them. After the service person fought for me, they did fix these other items that came but I still had to pay for the timing belt that should have been covered by them. It did say on the paper work from Acura "timing belt should be replaced every 7 years or 100K miles - WHICH EVER COMES FIRST!" so they sold me a car that needed a timing belt and was way over priced what it was worth.Then when I went to get my plates, I had to pay a late fee at the DMV because I got the title card late from the dealership and they also had not done the emissions which was supposed to be done prior to the sale. It just seems like one disappointment after another with this dealership. I would steer clear of them as they do not seem honest. You'd probably be better off buying a car from one of the small lots off Broadway and pay way less for a vehicle that actually doesn't have issues before even driving it off the lot.
-
March 2023 by Jayne R.
Vanessa in the service area was so helpful. She quoted me a price to replace the DLR which was lower than the neighborhood mechanic. The auto was in and out in a very short time. The waiting room is perfect for the short wait.
-
February 2023 by Lisa L.
I think my elderly mother just got scammed by the service department. She has a 7year old Acura that mostly sits in the garage, doesn't even have 30,000 miles on it (it's done a few highway trips but is mostly in the garage) and she went in for a 30k service and they charged her $1400 for a timing belt package (timing belt plus a bunch of other new stuff) based on age (not wear or mileage). Most of the Acura recommendations online suggest replacement of the timing belt 60-90k miles;for her model it's 60k. She's an elderly disabled pensioner on a fixed income, I feel like they took advantage of her. Take your business elsewhere folks, we certainly will.
-
December 2022 by Dan T.
Be very careful of their parts and service. They don't honor what they say over the phone. They are your stereotypical car service.
-
January 2022 by Ruth C.
I didn't think this day would ever happen but Jack has given me newly found confidence in Courtesy Acura's service department.Stay tuned for more details.
-
November 2021 by T C.
While I was sitting in the waiting room on my car for an oil change and I had my mask on (and everyone else in the waiting room had their masks on also). I overheard an older gentleman/employee that was bitching up a storm about the mask mandate to other employees (who also had their masks around their chins) and the older gentlemen was going off on how it is the government is controlling all of us by making people wear masks and we have to wear masks to at least the beginning of the year. He said we live in a socialist government and they keep controlling us in the USA and he went on and on. Then all of the employees discussing it in the office of the service area. While the older gentlemen (sitting on the west side of the row of desks) he didn't have his mask on the entire time that I was waiting for my car (about a hour and fifteen minutes total). I will not be coming back here ever since they allow their employees not to wear masks during a mask mandate and clearly don't care about others including their customers while all breathing the same air. While this older gentleman had a cough. It's about perception and caring for others around you and clearly their employees don't. I honestly would have expected more from a higher end car company. What a disappointment after coming here for years and years.
-
October 2021 by Sam E.
I wish I could give them 10stars ! I live in Monument and so Pikes Peak Acura where I unfortunately made the mistake of purchasing my 2022 MDX from makes it as impossible as they can to just service your first oil change ! Even so much that the Service Manager at Pikes Peak Acura told me it "might"Be easier to just get it done at Courtsey... the good news is he was right ! I called Courtsey Acura and Michael answered on the 1st ring set my wife up with an apt that day! - And to top of all off when she showed up the General Manager Brock Elison was in the service drive greeting his customers- helping out with any accommodations- loaners - soda - coffee- water... that's UNREAL! When you spend $70k on a vehicle I can't say I expected that level of service Brock and Michael gave !!!!! - but i did expect a heck of a lot better than the service manager at Pikes Peak Acura telling me no way he could get me in - no way to help with a loaner and I should just go some where else ! Thank you Brock thank you Michael!!! You guys are amazing !!! I will bring my daughters 2007 TSX - my 2019 RDX and my wife's 2022 MDX to you for anything and everything!!!! And the next Acura new or used I purchase will be from you !!!!
-
May 2021 by Jim T.
Felt very unprofessional & disrespectful. Talked to somebody extensively about a specific car. Get there & they take 10 minutes to fill paperwork out so I can test drive it. While they're writing things & making photocopies of my ID & insurance, they tell me somebody just bought the car online. Ask if there's anything else they could do for me, I say no & leave.Almost home, I realized they never gave me my ID back. All felt very unprofessional & disrespectful. Plenty of other dealerships to get taken advantage by.
-
January 2021 by Kieu L.
I have my 2014 Acura MDX service here for about two years now. My car is running great, no issues at all! I booked all my appointments online. They were always on time with the appointments. The service advisors listened to what needed done and didn't try to sell services I didn't need. The only complaint I have is their add-on car wash / detailing service. It was subpar. I had to wipe the dashboard afterwards. If I want this service done, I would take it to an independent details shop.
-
December 2020 by Dave K.
Horrendous customer service. Our RDX has had nothing but ongoing, various problems and Courtesy and corporate RDX have not stood by their product. Shameful for any organization but in particular for a "luxury" brand.Go elsewhere.