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January 2024 by Kate Hunter
I've been here before and I'm SO GLAD that I came back ! Same great job and the same fair price ! Car problems ? Need tires? GET HERE !!
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January 2024 by Sam Lance
Zach is wonderful, had a horrible sudden flat near their shop on a new set of tires from bad luck running over scrap metal and him and his team made sure I was taken care of. Shoutout as well to the gentleman working yesterday who also worked with me, all very patient and kind folks.
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January 2024 by Carmine Mancuso
Customer service left nothing desirable. Talking down on someone who knows a great deal about cars and nothing they said made sense. They did ultimately end up doing their best to fix an issue they created but took forever. And it went back to them and back to them and back to them again. I'd never return to this location again. The company needs to look at this location for sure.
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January 2024 by Linda Ford
Felt like Zach was honest with me and provided great service
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January 2024 by Brandy Schneider
We have had great experiences with both vehicles. Staff is kind and knowledgeable. They are close by and get work done efficiently!
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November 2023 by Damian Parker
It is always something with this place. I have stuck with Firestone because I used them before I moved to Colorado.This Firestone always has an excuse or makes a mistake. I schedule an appointment every single time. Every single time they tell me I will be waiting for 4 hours for a oil change and tire rotation whether I drop off or wait in store. This makes me wonder what is the point then of even making an appointment if they are not honored?Last time I was there they left the oil filter loose and I had to bring it back. Then today I show up for an oil change and am told they are too short staffed and that they need the car all day for what should be a 20 minute task and I was the first and only person there. Even if short staffed if I have the first appointment of the day and am the first one there with the quickest service needed.... why would they need the car all day?*Edit 02NOV2023* I asked them after the last visit if there was any scheduled service and they said no.... it needed a diff service about 20k miles ago. Also they overfilled it on oil according to an actual mechanic shop.
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November 2023 by Adam Kelson
Terrible customer service now. I've been going here for nearly a decade and it has always been great, but unfortunately it is under new management. The new manager has a serious attitude problem and doesn't seem to have any customer service experience.
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October 2023 by Paul Martinez
Great service! They were able to get my vehicle in on short notice, and handled all of my needs.
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September 2023 by Freda A.
I've been a Firestone customer in Nebraska for years because of their excellent service and integrity. I recently received that same great service at your store! Thank you!!
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September 2023 by Mark Trevenna
We recently used the Firestone facility by us for a small repair on one of our vehicles. Unfortunately, there was a minor incident with our vehicle when it was if for the repair. Ken Rousey, the manager, handled the problem with such a high level of courtesy and professionalism that despite the incident we will now return to that exact location for any future repairs needed to our vehicles. Firestone is very lucky to have Ken represent their company.Thanks again,Mark Trevenna
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September 2023 by Benjamin Traquair
Work was fine. Scheduling is a problem. I called and scheduled an appointment for an oil change. When I arrived for my appointment I was told that phone/online appointments aren’t upheld in the shop. I made an appointment in person. When I arrived for my second appointment. I was told that I had no appointment. They were still able to get my oil changed after ~5 hours. Seems like the place is severely understaffed
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September 2023 by Robin and Pablo Carey/Zamora
I received excellent service from this store. I enjoyed working with both Zach and Christian. I got the best tire I could afford and they worked with me to receive the best price. Service was done well and on time.
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September 2023 by Eve Manzanares
I was helped by a gentleman named Corey after hours, when all his other co-workers had left. He was very knowledgeable with the car issue I was having. He fixed it himself. The price couldn't have been any more affordable. Corey was very professional and took the time to explain what he had done. He was very humble and treated me with respect. Thank you so much.
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September 2023 by Brendan Doyle
Been coming here for a few years- great guys on the team, always able to get me in pretty quick for routine car maintenance, and very friendly. Never pressure me into doing more work than I initially asked for. Always a breeze. Recommend to anyone.
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September 2023 by Sarah Gilmore
Cory was very honest about whether I needed to replace a strut on my vehicle. He even told me about alternative options because their shop doesn’t carry a tool needed to repair in a less expensive manner. I was impressed and grateful!
