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October 2023 by Charlotte Frisina
I used Highlands Ranch Imports about 6 months ago when I needed my brakes done. I should preface this review by saying that my father was an import mechanic with his own shop for 35+ years. He recently passed and I was looking for a honest shop to send my car to.I called to make an appointment. The wait time was a week. I was told they’d check to see what I needed, despite me repeatedly saying I knew it was the brakes (that usually something people know about ?). When I finally got in for my appointment, I let them know that I’m a working mother (as I did on the phone) and that I’d check in at a certain time because I need my car for picking my son up from daycare.I called later that day and was told that my car had yet to be looked at. I was confused… the man then said they probably wouldn’t get to it for a few days. What is the point of an appointment if my car is sitting in the shop not even being looked at? I told them I’d come back for it then and the man on the phone said they’d be sure to look at the car today and call me with an update.They didn’t call and when I called them 30 mins before day’s close, the man said they still hadn’t looked at my car.The next day, I got a call that they looked at my car and I needed brakes…… duh. But they claimed I didn’t need both sets done. I didn’t think that was the case but I can’t be sure so I trusted them. I was able to pick up my car by the end of the work day. The cost was $200+ more than I have ever paid to have brakes (both sets) and rotors done. It really rubbed me the wrong way. An appointment for nothing, continually checking in when I didn’t hear from them after they told me they’d call me, and the cost of the appointment.After I got my car back, I was told I’d have a smell in my car. I did but I never had before (wish I had my dad to ask about that one). I also was told I’d hear squeaking while the brakes adjusted. The squeaking and grinding from my brakes never stopped. In 6 months. In fact, the grinding is getting worse. I’m certain I should have had both sets done. None of this feels right to me.I’ve since moved out of state, so I can’t have them look at the work they did. While I had a pleasant experience every time I called or spoke to someone in person, it felt like a facade for the shop being overworked and potentially not up to par. If I were still in HR, I would definitely be using a different shop in the future.
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October 2023 by Brian McGraw
I highly recommend these guys. Extremely honest and very thorough in any reparations needing done. Great communication as well. We won't take our vehicles anywhere else but here.
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September 2023 by robert helm
Excellent service. Saved my fishing trip getting me in and out timely and at a great value!Service: Transmission
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August 2023 by Sharon Smith
Highly recommend. If you are looking for an awesome Master Mechanic, call Jim. His honesty, and helpfulness was appreciated. Best referral ever!
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July 2023 by avi azul
Great service and pricing, they were able to get my BMW back on the road in no time, replaced the suspension airbags same day
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June 2023 by Cecile Craggs
Been coming here for several years and wouldn't take my Toyota anywhere else. They are very knowledgeable, upfront and direct with any vehicle issues, and very reasonable pricing. If they can't fix it (audio wiring/leather repair) they have great connections to help. Can't say enough kind words on how they treat you and take care of your vehicle.
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June 2023 by Chad P.
Dealing with Matt at the front desk. He needs some customer service training. They have done a decent job in the past but called to say the car was ready after fixing a couple of belts. We go to pick it up on a Friday midday and it won't start. Now it won't be looked at until Monday. I'd have been embarrassed telling the customer to come pick up a car that won't start and I'd look at it right away instead of keeping the car over the weekend. Went back to this shop due to proximity. Won't again.
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May 2023 by Zak Mend
Horrible!!! Racist people as well!!! They lie about what’s broke so you can spend money because they must be low on funds!! Horrible place and if I could give negative stars I definitely would!!Service: Auto engine diagnostic
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April 2023 by Mike M.
John and team are exceptional! Honest and great work. I was referred to HR Imports many years ago and they have provided me so much free advice and great work when needed.
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April 2023 by Jess Schwartzkopf
This shop used to be good. There was a guy there that was a huge Georgia bulldogs fan. He was the best. After he left Matt and Alex took the helm. What a disgrace. I brought my car in for repair and not only could they not fix it. But they charged me over $500 to release it. I had to tow it (not fixed) out of their lot to avoid their over night parking fees.Criminal operation. Avoid at all cost.
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January 2023 by Alyx Z.
We dropped off our Acura MDX for a timing belt, oil pan and oil pump seal (the cost $2200) on Wednesday 1/18 in the late afternoon about 4:30pm (they close at 5:30pm). We received a call the next morning from the Douglas County Sheriff's office stating that our car had the catalytic converter stolen from it overnight in the parking lot of Highlands Ranch Imports. HRI had filed a police report on our vehicle as well as a few others that had their vehicles broken into/stolen parts as well. The officer informed us that the shop owner, John, had valued the stolen part for our car at $5200 (that was including repairs/labor). Since we heard the news from the Sheriff's office & not HRI, we immediately called HRI several times to find out what had happened and how to proceed. They didn't answer our calls after many attempts. About an hour and a half or so later, they finally answered and all John could say was that this was a public parking lot and he is not responsible for what happens in a public parking lot. & he went on to say that his wife's car was one of the cars that had her catalytic converter stolen as well as a jeep & all he could say was sorry and we'd have to go through our own insurance to file a claim on our car. We asked him, doesn't he have insurance on his business that should cover the vehicles left in his care and he stated he was waiting on them to get back with him. We called our insurance to inform them of the situation and our insurance said that if we filed a claim that they would go after the shop for liability since the car was in their possession/care/responsibility. Hours later, John calls us saying that he is going to take care of the catalytic converter himself without his insurance. He again apologized and said our car should've been pulled into their garage but he wanted to leave early that night due to the snowstorm so they left the car outside in the lot, which they shouldn't have. We appreciated him doing the right thing by taking care of that, as we felt he should. He then tells us the car will be ready on Friday 1/20 or Monday 1/23. Friday, no call. Monday, no call. Tuesday, no call. Wednesday, no call. We call him and he says he needs to keep it overnight as he's just taken it for a test drive and was concerned about the power steering but the car would be ready in the morning on Thursday. Thursday 1/26, no call. Again, we call him at 4:30 and he finally says the car is ready. So they had the car 9 days and never called us to update us and we had to call them repeatedly. The car was supposed to be ready in 3 days and it took 9 with us hunting them down.WOW!! What a professional way to run a business!! So, not only will your car be left in a "public" parking lot that they may/or may not take responsibility for but they will not update you on the status of your vehicle unless you call them repeatedly. When we went to go pick up the car his associate, Pat, started arguing with us saying that they didn't have to take responsibility of the stolen catalytic converter and we should've filed our own claim with our insurance. I informed him that our insurance did say that they would go after the shop for liability but the man continued to be rude and argue saying go ahead and file a claim against us then. ... So if you want parts stolen from your car or very rude unprofessional service, then take your car here. But ... If you don't want your car left unsafe in a "public" lot with rude shop owners being unprofessional arguing with you and never calling to update you on your vehicle.... Then STEER CLEAR OF THIS PLACE!!! 0 stars!! WOULD NOT RECOMMEND!!
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January 2023 by Bruce Kaldenberg
I'd been to another shop for an oil change and was told I needed a rear axle bearing replaced. Their price was around six hundred dollars. I called around for prices and came across Highlands Ranch Imports. The reviews were very good and the price was competitive so I scheduled the work with them. I took the car in and they called me later and asked who had told me I needed the bearing replaced. They informed me the play in the wheel was normal and I didn't need the work done. I am greatly impressed with an honest shop!!!!
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December 2022 by Brian D
John and his team are the only place my extended family takes our vehicles. They are top notch mechanics who are friendly, reasonable and always go the extra mile to make our visits a great experience. We've started taking our kids' cars there as well for service - best in the business!!Services: Oil change
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December 2022 by Denis Lyubenko
I know John for over ~10 years. All my vehicles domestic and foreign get maintenance here. He has a top notch team. A++
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December 2022 by Patrick Chavoustie
Good service no issues with work done. Very busy shop communication could be a bit better.
