JCPenney is a large retail store offering a wide range of apparel, home furnishings, and beauty products. Since 1902, it has provided customers with style, quality, and value. The store features clothing for kids, men, and women, along with footwear, jewelry, accessories, and a new beauty section called JCPenney Beauty, which offers skincare and makeup from popular brands like Covergirl, e.l.f., and Black-owned brands through Thirteen Lune. Customers can enjoy free shipping and curbside pickup. The store also stocks popular national brands such as Adidas and Levi's, as well as private labels like Liz Claiborne and Worthington. Many shoppers praise the helpful and friendly staff, highlighting employees like Karl, who provides excellent service in the jewelry department, and Elias R, who remains calm and informative even during busy times. Overall, JCPenney focuses on good customer service, a variety of products, and a pleasant shopping environment.
Southwest plaza is so bare they've even changed their hours to close at 7:00 p.m. JCPenney has very few visible employees and it's difficult to find an open cashier. I hate to say it but the store is rather boring. Maybe they should play some music and make the atmosphere a little more upbeat.
August 2025
Went in not looking for anything in particular, but I can always find something cute on sale for cheap! Karl that checked me out in the jewelry department was incredibly kind! I didn't get the chance to mention him in the survey ( :/ ) but I wanted to give him a shoutout review!
July 2025
Had what I needed dealt taken care of in short order.
