JOANN Fabric and Crafts is a store for DIY needs, inspiring creativity and self-expression through project supplies. It is a one-stop shop for creative passions, offering scrapbooking products, beads, baking supplies, yarn, sewing machines, and holiday selections. Many customers adore the store, praising the hardworking staff who keep the store organized and provide excellent help. The customer service receives high marks, with stories of efficient problem-solving by managers and great support even during busy times like the week before Christmas. The store is typically clean. However, some recent experiences note changes. Some customers feel the customer service is not the same as before, mentioning differences in staff and fabric quality. The store can seem pretty empty, with lots of shelves only half stocked, which causes concern. Additionally, some seasonal items, like Halloween decor, are criticized for being put out very early and seen as poorly made and overly priced even with sales. Despite these current concerns, JOANN remains the place where many sewers and crafters shop, discover, and learn.
