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March 2024 by Sari Sap
Charlotte was so helpful. She was so patient and thorough and even gave my daughter a sticker at the end. 10 out of 10 shopping experience. Thanks Charlotte.
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February 2024 by steven godson
I'm pleased overall. Wide selection, reasonable prices. I like the in-store return option.
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November 2023 by Jayda
I go to Journeys pretty often, I like to go on my days off and see what new shoes they might have. Let me tell you…This might just be the best Journeys in Denver. The service when I go there is always the amazing. I value customer service a lot when I go to places. Charlotte and Anna are always so friendly when I come in, They both have the best shoe recommendations for me and because of this, Journeys is always my first stop when I come into the mall. Sometimes I will literally go to the mall just for Journeys, That is how good it is.
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May 2023 by Janelle S
Was just in there with my 12-year-old daughter looking at shoes, and the music playing had lyrics where almost every other word was the F word. I love Journeys shoes, but maybe can we have a more family friendly and professional environment?
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March 2023 by Kyahna Moreno
It's a great place to shop, with varietys of shoes.
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August 2022 by Lo Juarez
Terrible service. The kid with fake red hair and lashes was so rude when I asked about a simple exchange. She scoffed even when I tried on the correct size and politely said I'd be exchanging online if they couldn't give me an exchange without charging me extra for a different size... A complete waste of time. She also brought out shoes that I had zero interest just for fun. I guess that's cool but don't give me attitude when I don't want to buy something I literally never asked to see. Can't believe how terrible of an experience this was when all I wanted was to size down to a product they literally had in stock.... or at the very least try on some sizes to see what actually fits before ordering online. Her co-worker was obviously fine with her attitude as well as he did nothing to help. Trash. Don't work in a people industry if you can't be professional about your job.
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June 2022 by Abel Duran
My daughter has a few pairs of Van's and Chuck Taylor-Converse and today we added to that collection with some super thick sole support Converse. She loves them.
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April 2022 by Percy Ackerman
I came in to get a new pair of Converse shoes. A person named Crimson (long red hair, female presenting) helped me out and they were absolutely phenomenal. So enthusiastic and caring. I will definitely be coming back to this store again!
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January 2022 by Zach Cham
Customer service was not great. Younger sales lady which we have seen in that store before seemed to have an attitude when asking for shoe sizes and just kept saying "good luck" in a sassy attitude whenever we asked if they had a specific size. It's clear we are not the only people to get this level of service as many other shoe stores at the mall had plenty of people shopping in them while journeys was sparse.
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November 2021 by Susie Q Denver
Crimson was amazing. So helpful and fun. My little one and I got matching Vans and Tims. Made a huge mess while shopping but had a great time. Crimson helped us shop and made it super fun. ]
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November 2021 by Camden Carvin
I came in here after being sold the wrong pair of shoes at Tilly’s frustrated. The staff were super welcoming and knowledgable. I asked for a pair of shoes and the lady brought multiple pairs to try on which was nice. They were extremely helpful with my new pair of Doc Martens and explained to me steps to break them in and care for them. I will definitely be shopping here again!
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September 2021 by X-Ella Rose
Loved the deal I got here. Highly recommended.
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August 2021 by Jami Holcomb
Lady was super helpful with finding my daughter her yellow chucks! Even though they weren't at that store she called and made sure to check they were at the other!
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August 2021 by Kara Smith
Crimson (Crymsin) is by far one of the best sales people I have EVER encountered. I DON'T usually buy clothing and shoes brand new. I walked in to that store cause my kids wanted to (I didn't even intend to purchase a single thing) and I walked out with a receipt of over $300!!! She was the best at upselling! She genuinely loves her job! What a breath of fresh air! Thanks again!
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June 2021 by Adam Cordoue
Came in earlier today and found exactly what I was looking for and got a few extra options from the nice guy working there. Super quick service!