-
March 2024 by Austin Wright
Mark was amazing, and very helpful along the process, and we both got to learn some things along the line. The store manager (cannot remember her name, but the store manager as of 03/23/24) was amazing as well, and worked with both of us informing me of all my options and helping me make the perfect deal that fit my budget. The team here is amazing and they will indeed take care of you.I had gone to the bigger Lenscrafters in the Park Meadows mall and they told me the ray bans I wanted could not be done as prescription, so I basically gave up on them. But the store manager at the Southland location did some research and found out that claim was false, so I was able to get me the pair that I truly wanted, and get my prescription fitted into the. This team cares, about you, not making a buck. I was guided throughout my new insurance of which I knew very little, and shown how to maximize my dollar. I care very much about my glasses, as they help make the image of who I want to show to the world, and this place acted as an amazing sherpa. GIVE EM ALL RAISES! AND THE TECHS IN THE BACK!
-
March 2024 by Lori H
Such a great experience. Mark is wonderful to work with.
-
February 2024 by Max Layne
Danielle was very helpful and knowledgeable.
-
December 2023 by Banjo Squirrel
I’ve been going to this store every single year for the past 5 years and every time it’s an enjoyable experience. Mark has helped me the last 2 years and he is an absolute gem!
-
December 2023 by Sallie Rengoku
Mark was an absolute sweetheart, super friendly. Great glasses choice helper and I got my glasses maybe an hour or so after. We will be coming back!!
-
November 2023 by Joseph Chace
Mark was so patient and helpful as I browsed the selection. He spent time with me, showing me different frame options, and explaining the different prices of all options. Overall a super friendly guy and a great shopping experience!
-
October 2023 by Mads Baker
I needed some frames fixed and cleaned, and Miranda was so helpful and kind!! I highly recommend her and the store!!
-
August 2023 by Stephanie Marie
Came in to have my glasses readjusted after faceplanting. Admittedly, I didn't bring Danielle, the person helping me, an easy case, but she was very patient and diligent in fixing my lenses for me. She even replaced the nose pads. My glasses are like new now. Very appreciative and pleased :-)
-
July 2023 by Amber Romero
Danielle was awesome, she was patient with me in getting my new sunglasses adjusted to just my liking. Thank you very much Danielle
-
July 2023 by Troy G.
Danielle at this location was so helpful! She helped me out whenever it mattered the most. Thanks so much Danielle, and everyone else at this location for your A+ customer service. It's much appreciated.
-
July 2023 by Tessa K.
Advertised Eye Exams right outside the door of their store. IN BIG BOLD LETTERS. One would expect an eye doctor to be on site if it's advertising Eye Exams. I was just told 'we have no doctors at this location' How does this make sense?
-
May 2023 by Drew M.
Ugh if the manager was here... I forget her name, but tattooed, red hair and piercings. She was the absolute best. I don't trust anyone w my glasses and she was amazing. Always adjusted them for me perfectly. Came in today which is a 30 min drive. Just to find out that she no longer works here. I don't know what I'll do. I asked to have one of the people in back do it for me. The lady up front was really rude telling me their busy and I'd have to wait. Ok I don't mind waiting. Just never the same now.
-
March 2023 by Johnny Haze
After numerous remakes on the lenses with Nike brand frames at Visionworks, I asked for my $ back. A negative review was posted for Visionworks with photos of the Nike frames and cracked lenses. I decided to use Lenscrafters located in the same mall. The selection of brand name frames here was excellent. Lenscrafters uses a Accu-fit device they place on the new choice of frames to get exact measurements. A photo was then taken using the Accu-fit device to get exact fit specifications and sight alignments for the lab to use when constructing your new specks. Visionworks does not have this. This procedure separates the professionalism between the two businesses. Glasses were done in a week. Two weeks with Visionworks. Lenscrafters offered a warranty if anything was to happen. Was not offered one at Visionworks. I chose Oakley and Ray Ban frames. Both came with cases and cleaning cloths. The Ray Ban Ferrari frames have a Certificate of Authenticity. I don't actually own a Ferrari (I wished), but loved the quality, the fit and how I looked in them. How can you go wrong with Ray Bans? Remember how Tom Cruise looked wearing them in "Risky Business" and "Top Gun"? If you want professionalism and great customer service, go here for your prescription glasses and sunglasses. You will be COMPLETELY SATISFIED. No C'mon Man's here. ?
-
January 2023 by Clinton Christ
I went in last minute, last day of the year and got lucky. Betsy was exactly what I needed with so many choices I received top shelf service to find the best frames for my features. Then the price was right also. It was a win win. Thanks Betsy
-
December 2022 by John Kokozian
This is only the third review I have ever written using my real name. Amber at the SW Plaza Lens Crafters store is well worth this positive review. I took my wife there to get her glasses for her birthday. Amber is a consummate professional !!! She ensured that my wife was well taken care of and she answered all of my questions with ease. Amber made us feel very welcome in the store and took her time to ensure my wife found and chose the best frame for her. It is hard to impress me with great customer service, but yes, I am impressed with Amber. We plan to go there more often for our eye ware needs. Thanks for the brownie points with my Mrs., Amber. You are the greatest!
