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January 2024 by Scott Cornwell
What a great experience today at Cobblestone on Wads and Coal Mine. Eli was great. Although I use this Cobblestone often Eli took the time to make sure I understood all the options and types of car washes. No wonder this car wash is so popular.
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January 2024 by Aaron Hamrick
Busy today but a great car wash!
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October 2023 by Sherry M.
Ongoing issues with being billed(auto Payment) with credit cards. Started researching and found being charged for 3 vehicles. We only have 2. Requested all memberships be cancelled last month to straighten it out. Received a refund for $39. This month being charged again for 2 membership. I've given this company $100 a month for over a year for 3 memberships. Ludicrous customer service. Give plate numbers on numerous occasions but no resolution. BBB is next. Will be disputing with credit card company also.
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October 2023 by Lyndi King
Bunch of crooks who give you the run around!!! We’ve been coming here since we moved here. Very convenient location and best cobblestone around. Had a platinum membership and have sent many customers their way. We had two cars on our membership that we just paid, then sold a car. We went to go do our weekly car wash today and they canceled BOTH our memberships and the only answer we got from the girl working the car wash was “yeah they do that sometimes.” They told us we can buy a new membership, but I want the one I already paid for this month!!! This is absolutely ridiculous. Will NOT be coming back here unless they can make it right.
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October 2023 by Betty Meals
An Employee there wasn't very nice. I understood it was a rainy day and they had no cloths out but what if a customer wants to wipe the windows inside or clean the dash. If this is the policy maybe you should accommodate customers that are paying $60.00 a month for your service. All I'm saying is he could have been nice about it.
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October 2023 by Dillon Salrin
I used to love coming to this car wash until I was treated horribly by one of their staff. The car wash was turned off and someone left a brush with a long handle leaning straight up in the middle of the wash. As my car was going through, it hit the brush and the manager came running out and stopped the machine to clear the brush out of the way. As I exited the wash, I pulled over to check on my vehicle to make sure it wasn't damaged, thankfully it was not. It was at this point the manager saw me looking at front of my vehicle and immediately came running over to me shouting, "the brush handle did not hit your vehicle, I watched the whole thing!" I then replied I am simply looking for damage and the manager raised his voice even more repeating the same thing. At that point the manager was extremely mad at me and continued to yell at me about how I was in the wrong for getting out to look at my vehicle for damage. A simple, "sorry we made a mistake by leaving the brush in the middle of our wash, is your vehicle ok?" would have been a great reply. It is unfortunate as I did enjoy coming to this car wash until this incident. I also called their corporate office and got no response. Not the best customer service.
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October 2023 by G Roman
5, the score for rating is a 5. Eli was a huge help and has been a huge help for his outstanding service with a smile and his excitement towards the guests. Thank you Eli for making my day and car wash experience fantastic!Service: Auto detailing
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September 2023 by Lyndi K.
Bunch of crooks who give you the run around!!! We've been coming here since we moved here. Very convenient location and best cobblestone around. Had a platinum membership and have sent many customers their way. We had two cars on our membership that we just paid, then sold a car. We went to go do our weekly car wash today and they canceled BOTH our memberships and the only answer we got from the girl working the car wash was "yeah they do that sometimes." They told us we can buy a new membership, but I want the one I already paid for this month!!! This is absolutely ridiculous. Will NOT be coming back here unless they can make it right.
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September 2023 by Madison R.
Updating my previous review, as they are clearly under new management! :) My car's come out super clean, vacuums are working better, plenty of towels, and I talked to someone tonight who was really nice. I love my car,been loyal to this company for years, and grateful the location closest to my house is running well again. Thank you!!!
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September 2023 by Mike Ribelin
Eli took great care of me. Wash is always doing a great job! Vacuuming is awesome and clean towels are always there. Highly rated!Services: Polishing
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September 2023 by Cindy Altberger
Save yourself the heartache and go to a different car wash!I was totally upsold on the most expensive wash, only to come out and have to spend another 15 minutes cleaning off the exterior of my car.The male employee did not even know there was no mat cleaning machine, which I find hard to understand, even if he is new.When I went into the office, I shared with the staff member that I felt taken advantage of. Unfortunately, the woman in the office was also getting people started with their washes and couldn’t really help me.When I asked to go through again, I was told yes, which is great. I waited and waited in my car, but nobody came out to let me go through again, so I drove away and will not be back!!
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September 2023 by Scott Bland
Terrible customer service and quality of wash. I asked the guy directing you into the wash to use the brush on my front bumper, grill, and windshield beings I had a lot of bugs. He told me he can’t use the brush on vehicles, I asked him to use the power washer, he told me he can’t do that either. I told him I’d do it myself then, he tells me you can’t. I tell him just the wash won’t remove the bugs, he says he’ll let me run my truck thru again if it doesn’t. I ask for the manager, he informs me he’s the GM, tell him I want his bosses contact info. Apparently he didn’t like that he started yelling at me dropping f-bombs, told me after I get thru the wash to leave the property or he’ll call the sheriff. After the wash I parked went in the office, he came in I told him my truck did not come out clean and I wanted my $23 back or a re-wash. He proceeded to tell me he wouldn’t do either and with more f-bombs told me to get off his property or he’d call the sheriff. Well needless to say I won’t be back!
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September 2023 by Scott B.
Terrible customer service and quality of wash. I asked the guy directing you into the wash to use the brush on my front bumper, grill, and windshield beings I had a lot of bugs. He told me he can't use the brush on vehicles, I asked him to use the power washer, he told me he can't do that either. I told him I'd do it myself then, he tells me you can't. I tell him just the wash won't remove the bugs, he says he'll let me run my truck thru again if it doesn't. I ask for the manager, he informs me he's the GM, tell him I want his bosses contact info. Apparently he didn't like that he started yelling at me dropping f-bombs, told me after I get thru the wash to leave the property or he'll call the sheriff. After the wash I parked went in the office, he came in I told him my truck did not come out clean and I wanted my $23 back or a re-wash. He proceeded to tell me he wouldn't do either and with more f-bombs told me to get off his property or he'd call the sheriff. Well needless to say I won't be back!
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September 2023 by Liam
Elijah, Kylie, Trinity and Josh were all super helpful throughout the process! I was looking to add a car to a previous membership. Even when i got locked out of my car, Josh came to help as soon as he saw me struggling to unlock my doors.
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August 2023 by Dayna S.
Apparently now you can't go through the car wash with roof racks- thank goodness I didn't buy their monthly pass they push so hard!
