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January 2024 by Logan Cadman
Brianna @ McDonald Collision is absolutely amazing and it was a pleasure to work with her. She will make sure your car is done up correctly and things are not forgotten. Could not ask for a better service writer, she is polite, pays attention to the details, and listens to the client/customer. Thanks Brianna!
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January 2024 by Joanne Park
I went to get an estimate at 10 am as we scheduled.I checked in to get an estimate. McDonald Collision did not keep their appointment.Did not explain why I had to wait for over 40 minutes.I had to walk away from them. Horrible business manner.
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August 2023 by Mark Oar
Great job on my vehicle. Great service. Highly recommend them.
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August 2023 by Andre Sanchez
Did an amazing job repairing a deep dash I had on the bumper of my brand new Audi, it's like it never existed! They even touched up some other minor rock chips.Service: Body & Trim
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July 2023 by David Sanso
These people are truly understanding and kind . I came in with a hot head because I just bought a new car and less than 50 miles had hail damage. Monica, Matt, and Amanda were very kind and understanding of my frustrations. They helped bring me back to earth and I am grateful for that. Keep up the good work all!!!
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July 2023 by Lynn Cruz
The lady that take care of my car was very nice,polite she show that she care, but the front dest lady not to great she had a little attitude.
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May 2023 by Ashley Kochans
I deeply regret getting my car towed to McDonald collision. I hoped their relationship with the Audi dealer would make it the best choice, but they’ve been working on my vehicle since January 4, which was five months ago now. Granted, it had two separate insurance claims on it, which explains some delay, but one claim was for a busted back window. Seems pretty simple. they could put me back in my car while we wait for parts or insurance, but they told me the whole car was disassembled and they can’t put it together.Absolutely no communication throughout the process. Every time I call, I get a different person and they tell me a different story.
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May 2023 by Ted Ifantis
One word Jon constant. Manager or I think owner? Highly experienced and honest. Great to deal with
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April 2023 by Mooka Sab Yang
McDonald Collision will always be my first choice for repairs to my vehicle. The team that put my lift gate back together had great communication and went above and beyond. I had installed a dashcam which had to be removed from my old lift gate to put in my replacement lift gate. It's not their job to do anything with that piece, but they helped me line up and put it in my new lift gate.My second time there was because of paint chipping off, which was painted by them (not a big deal, it happens) well they got me in quick and had a loaner vehicle waiting for me as it was supposed to take 3-4 days to repaint. It ended up taking a little over 24hours. The specialist Brianna was so knowledgeable, friendly and accommodating. She was so helpful and fun! They have my full support and patronage.
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February 2023 by Amy Boyd
If I could give this business zero stars I would. They have had my Polestar in their possession to repair since November 21st. A full 2 months later, I still do not have a date for completion. Each time I have contacted them I have been told it should be done in a couple days. There was a period of about a week where my insurance adjuster failed to get back to them, but that does not explain 2 months of putting me off and giving me minimal information. I love my Polestar but I would warn Denver residents against buying one, because this is the only shop certified to repair them in the case of a collision.Services: Body & Trim
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February 2023 by Trevon Yep
Chris & the rest of the staff did a great job painting my bumper. Will definitely use these guys in the future.
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January 2023 by Achilles Leon
My experience here was very well. I had taken my Audi A3 here after it needed a completely new front right suspension system and bumper. The initial diagnostics did take a while... however that isn't necessarily in their oontrol. Brianna, Amanda, Delaney, and Nick were all professional and kind to me.Now as for the car, got it back 2 months later (November - Jan). Main delay was parts from Audi. Car looks and drives great, if something is to change I will update this to reflect accordingly but the fixes seem done well.
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January 2023 by J LG
My wife took our Volvo XC90 to this shop for fender replacement. Having body shop owners in our family and being aware of part supply issues I instructed her to make sure they verified availability of the fender before checking in and disassembly.She was told they couldn't verify parts availability until fender was removed. While this is partially true for small parts underneath the fender, checking to see if the main part (fender) was available could have easily been completed.Multiple weeks later she received a message indicating the fender shipment was delayed. After that time came and went she called and was told the fender had been shipped but there was no way to see where it was at.After more weeks of no fender delivery I physically went to the location. The shop had no way to track if or when the fender would arrive. I asked them to put the vehicle back together since the damage was only cosmetic but they refused unless we paid a huge sum to do so. (This also would not be covered in the insurance claim). I then contacted the overall dealership manager. Ultimately he had one of the shop experts repair the existing fender and it was good work. Unfortunately we lost the use of our vehicle for months and paid thousands for a rental car (not covered by insurance) because the collision center refused my wife's request to check on fender availability prior to removing the it and disassembling the front end.Service: Body & Trim
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October 2022 by plus 1 jg
They scratched my brand new vehicle applying PPF. Recommend going elsewhere for PPF services.
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August 2022 by Shelby Barton
Working with them currently. My car was dropped off there over a month ago. Was told they would have testing done on my car but have heard literally nothing. Had to check in with them to make sure the received the initial insurance quote, they did not. Was lost in email apparently. Had to do all that extra work on my end. No updates, I have to reach out to hear any word of what’s going on. Very very slow service.
